Senior Program Manager, Supply Chain Operations - Sort Center Network (Seattle, WA) Hybrid

Nordstrom Inc; Seattle (WA); On-site; USD 111,000 - 183,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

Paid Time Away

Job summary

Nordstrom, Inc. is seeking a Senior Program Manager to lead the sort center network program management, drive capability roadmaps, and partner with 3PLs and cross-functional teams to deliver value across Supply Chain and Nordstrom Rack.

Responsibilities include roadmap delivery, launch readiness, data-driven performance tracking, and continuous improvement across DC Operations, Transportation, Inventory, Stores, Finance, Sourcing, and Technology.

Qualifications

• 8+ years of experience in program management, supply chain operations, transportation, 3PL or logistics management, or retail
• Proven experience managing external vendors or 3PL partners, including SLA and KPI management
• Demonstrated ability to build and communicate strategy, including business cases, financial models, and multi-year roadmaps
• Experience launching or scaling new sites, facilities, or network capabilities

Responsibilities

• Roadmap execution: translate the sort center network strategy into actionable program roadmaps and deliver against them
• Launch execution and change management: lead new capability/site launches from readiness through cutover and hypercare
• Data insights and performance: track network KPIs and provide leadership with timely visibility into performance
• Continuous improvement: partner with on-site Nordstrom and 3PL teams to drive stabilization and improvements
• Stakeholder communication: provide updates and summaries to leadership with progress, risks, and performance

Skills

Program management

Vendor management

3PL management

Strategic planning

Change management

Data analysis

Stakeholder management

Leadership

Education

Bachelor's degree in Supply Chain, Business, or related

Job description

Job Description Are you passionate about transforming the retail supply chain landscape? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion, and surpassing customer expectations fuels our growth and innovation as we strive to be the best fashion retailer in a digitally connected world. Nordstrom has an opportunity available for a highly motivated, customer obsessed, and results-oriented Senior Program Manager to be a part of the transformational Nordstrom Supply Chain Program Management team, which drives the program management that helps cross-functional teams unlock capabilities and deliver value across Supply Chain and JWN. Nordstrom's sort center network is a key part of our Supply Chain operations. Operated in partnership with third-party logistics (3PL) providers, the network supports the flow of inventory to Nordstrom and Nordstrom Rack stores. In this role, you will drive operational excellence across the network, own program governance and performance, and help shape how the network evolves.

Capability Roadmap Execution: Leading delivery of the sort center capability roadmap, driving current-state programs from planning through launch and ensuring new capabilities are adopted and sustained across the network. Drive continuous improvement and best practice adoption across the sort center network. Next-State Launch Readiness: Partnering with leadership to prepare for the network's next phase, including readiness planning, launch execution, and stabilization to steady state External Vendor Management: Supporting on-site roles with day-to-day and strategic relationships with 3PL partners, including performance management, SLA and KPI accountability, business reviews, and scope alignment Cross-Functional Leadership: Orchestrating delivery across DC Operations, Transportation, Inventory, Stores, Finance, Sourcing, and Technology in support of key priorities of Nordstrom and Nordstrom Rack Strategic Alignment: Translating Supply Chain Operations (SCO) goals into clear, prioritized execution plans for the sort center network

This role is multifaceted, demanding the ability to shift seamlessly from strategic planning to tactical execution. You'll build program roadmaps that translate goals into clear, prioritized plans, then lead the execution that delivers them, from launch readiness and go/no-go decisions to operational escalations. Collaboration is at the heart of this position, requiring effective partnership across levels and teams to bring Nordstrom closer to the customer. Exceptional stakeholder management skills and a proven ability to deliver results across multiple VP-led organizations and external partners are essential for success in this role.

A Day in the Life

Roadmap Execution: Translate the sort center network strategy and tech capabilities into actionable program roadmaps and deliver against them, providing data inputs and site-level insights that inform leadership decisions. Success: the roadmap is delivered on time and stays tied to SCO goals.

Launch Execution and Change Management: Lead new capability and site launches from readiness through cutover and hypercare, bring data-informed recommendations to go/no-go decisions, and drive adoption through repeatable playbooks. Success: launches land on time and on budget and reach steady state faster.

Data Insights and Performance: Track and report network KPIs across cost, service, capacity, inventory accuracy, and cycle time. Partner with analytics and on-site teams to turn data into clear insights that support business reviews, SLA attainment, and performance decisions. Success: leadership and on-site teams have timely, trusted visibility into network performance.

Continuous Improvement: Partner with on-site Nordstrom and 3PL teams to support stabilization, continuous improvement, and ongoing site enhancements, providing cross-functional coordination for escalations as needed. Success: sites operate at steady state, partners consistently meet or exceed SLAs, and network performance improves measurably year over year.

Stakeholder Communication: Deliver audience-tiered updates, from detailed working-team communication to concise leadership summaries on progress, risks, and performance. Success: leadership has timely, trusted visibility into network health.

You own this if you…

• Bachelor's degree in Supply Chain, Business, or a related discipline, or equivalent work experience in supply chain operations, transportation, logistics, or retail operations
• 8+ years of experience in one of the following: program management / supply chain operations / transportation / 3PL or logistics management / retail
• Proven experience managing external vendors or 3PL partners, including SLA and KPI management, business reviews, and contract or scope negotiations
• Demonstrated ability to build and communicate strategy, including business cases, financial models, and multi-year roadmaps that earn senior leadership buy-in
• Experience launching or scaling new sites, facilities, or network capabilities from concept to steady state
• PMP, Agile, or Lean Six Sigma certification preferred, or equivalent demonstrated experience in program governance and success measures in operations or logistics
• Strong financial acumen, including experience managing budgets, invoicing, cost drivers, and vendor spend
• Experience working directly with data science, analytics, and technology teams
• Excellent communication, negotiation, and interpersonal skills, with the ability to interact with and influence leaders at all levels, internally and externally
• Proven ability to excel and lead by example in a fast paced and continuously evolving environment

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $110,500.00 - $183,000.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount
• EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

A few more important points…

The job posting highlights the most critical responsibilities and responsibilities of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2026 Nordstrom, Inc

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!