Director, Member Success & Program Relationships

Bishop Street Underwriters; Illinois; Hybrid; USD 90,000 - 135,000; Full time

Job summary

Bishop Street Underwriters is seeking a Director of Program Relationships to oversee and optimize member relations for the MGA, coordinating onboarding, engagement, and cross-department collaboration from Chicago-based offices with hybrid/remote options.

The role focuses on driving member retention, satisfaction, and program performance through proactive communication, issue resolution, and process improvements within a growing specialty insurer network.

Qualifications

• 10+ years in member services, account management, or related field.
• Insurance industry experience strongly preferred.
• Experience with MGA/carrier/program participation is a plus.
• Excellent relationship-management and communication skills.

Responsibilities

• Serve as primary point of contact for assigned MGA members.
• Drive MGA system implementation and training.
• Develop and maintain professional relationships with members.
• Coordinate onboarding and measure engagement.
• Prepare member reports and maintain CRM records.
• Identify recurring issues and recommend improvements.

Skills

Relationship-management

Communication

Organizational skills

Time management

Problem solving

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Bishop Street Underwriters is seeking a Director of Program Relationships to oversee and optimize member relations for the MGA, coordinating onboarding, engagement, and cross-department collaboration from Chicago-based offices with hybrid/remote options.

The role focuses on driving member retention, satisfaction, and program performance through proactive communication, issue resolution, and process improvements within a growing specialty insurer network.