Director, Member Success - Academic (Remote)

E3n; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

E3n is a not-for-profit, member-based organization serving independent schools, educators, students, and families across the full student lifecycle. This remote US role reports to the Senior Director, Member Success, Academic and focuses on guiding member schools through assessment and student well-being tools.

As Director, Member Success, Academic you will manage a portfolio of member schools, build strategic partnerships with school leaders, and ensure members receive meaningful value from

Qualifications

• Bachelor's degree or equivalent practical experience.
• 9-12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management.
• Experience working with schools, educators, or education-focused organizations.

Responsibilities

• Serve as the primary relationship manager for a portfolio of member schools.
• Build trusted partnerships with heads of school, academic deans, and instructional leaders.
• Act as a strategic partner to maximize value from E3n's products and services.
• Develop understanding of member goals and opportunities to deepen engagement.
• Support onboarding and ongoing engagement of members with assessment and wellbeing tools.
• Coordinate with Product, Research, and Platform teams to resolve member questions and improve experience.
• Maintain accurate Salesforce records of interactions, engagement, and opportunities.

Skills

Relationship management

Consultative communication

Stakeholder engagement

Presentation / facilitation

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Job description

E3n is a not-for-profit, member-based organization serving independent schools, educators, students, and families across the full student lifecycle. This remote US role reports to the Senior Director, Member Success, Academic and focuses on guiding member schools through assessment and student well-being tools.

As Director, Member Success, Academic you will manage a portfolio of member schools, build strategic partnerships with school leaders, and ensure members receive meaningful value from