Director, Member Experience Strategy (Fully Remote)

Oscar Health; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Oscar Health, a leading health insurance company built around a full stack tech platform, seeks a Senior Director to lead the Member Experience Strategy. You will drive strategy, oversee cross-functional initiatives, and mentor teams while improving member experience and financial performance.

This role partners with senior leadership to align initiatives with company goals and budgets, shaping the future of member services.

Qualifications

• Ten or more years in healthcare strategy and operations, with leadership experience.
• Experience leading large-scale cross-functional initiatives and programs.
• Proven ability to drive financial and operational performance and report to senior leadership.

Responsibilities

• Own financial and operational performance; report to senior leadership.
• Drive strategy and vision for the Member Experience Program.
• Partner cross-functionally to build alignment and execute key initiatives.
• Lead budgeting and develop direct reports with coaching.

Skills

Strategy leadership

Cross-functional collaboration

Budgeting

People management

Operational excellence

Job description

• Drive strategy and vision for the Member Experience Program.
• Partner cross-functionally to build alignment and execute key initiatives.

Responsibilities:

• Own financial and operational performance; report to senior leadership.
• Lead budgeting and develop direct reports with coaching.

Requirements:

• 10+ years in healthcare strategy and operations; 6+ years management.
• Experience leading large-scale cross-functional initiatives.

Oscar Health

Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Founded in 2012, it aims to behave like a doctor in the family and supports authentic, diverse perspectives.