Senior Director, Member and Provider Services (Fully Remote)

Oscar Health; United States; Remote; USD 180,000 - 270,000; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual performance bonuses

Medical benefits

Dental benefits

Vision benefits

Paid parental leave

401(k) plan

Paid holidays

Paid sick time

Paid wellness time

Job summary

Oscar Health is seeking a senior leader to oversee the strategy, performance, and future readiness of its contact center operations. The role will drive multi-channel excellence, integrating technology with human-centered service to ensure high access, accuracy, and quality for members and providers.

The executive will report to the VP of Member & Provider Programs and lead a broad, remote-capable organization with a focus on scaling, resilience, and performance management.

Qualifications

• 12+ years leading large-scale contact center or customer operations.
• 8+ years leading leaders and building high-engagement remote cultures.
• Experience in healthcare, health insurance, or regulated service operations preferred.

Responsibilities

• Oversee strategy, performance, and future readiness of contact center operations.
• Integrate modern technology with human-centered service to achieve high access, accuracy, and quality.
• Direct multi-channel contact center operations across voice and digital channels.
• Execute multi-year strategy to scale operations and build resilience.
• Establish performance frameworks and manage budgets.

Skills

Leadership

Strategy development

Remote leadership

Job description

• Oversee strategy, performance, and future readiness of contact center operations.
• Integrate modern technology with human-centered service to achieve high access, accuracy, and quality.
• Report into the Vice President, Member & Provider Programs.

Responsibilities:

• Direct multi-channel contact center operations across voice and digital channels.
• Execute multi-year strategy to scale operations and build resilience.
• Establish performance frameworks and manage budgets.

Requirements:

• 12+ years leading large-scale contact center or customer operations.
• 8+ years leading leaders and building high-engagement remote cultures.
• Experience in healthcare, health insurance, or regulated service operations preferred.
• Unlimited vacation program
• Equity grants
• Annual performance bonuses
• Medical benefits
• Dental benefits
• Vision benefits
• Paid parental leave
• 401(k) plan participation
• Paid holidays
• Paid sick time
• Paid wellness time

Oscar Health

Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.