Senior Manager, Member Experience Strategy & Change Initiatives

Oscar Health; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Oscar Health in New York is seeking a senior strategy professional to lead cross-functional initiatives and drive improvements in member experience. You will apply data-driven thinking, engage stakeholders, and manage end-to-end implementations to deliver impactful outcomes.

The role requires 4+ years in strategy or consulting, 3+ years delivering programs, and 1+ year of SQL experience, with a Master’s Degree. Healthcare exposure and a fast-paced operations background are a plus.

Qualifications

• 4+ years of experience in strategy or consulting.
• 3+ years of experience delivering projects / programs.
• Healthcare experience (health insurance, provider, or healthcare consulting).
• 1+ years of experience working in SQL.
• Master’s Degree.

Responsibilities

• Lead cross-functional implementations and projects from plan to on-time completion.
• Analyze and interpret data and metrics to drive improvements.
• Monitor and report key implementation, project, and departmental metrics.
• Collaborate with internal and external stakeholders to formulate proactive strategies for change management and risk mitigation.
• May oversee and mentor team members and support their growth.
• Ensure compliance with applicable laws and regulations.
• Perform other duties as assigned.

Skills

Strategy

Data-driven analysis

Stakeholder engagement

Cross-functional leadership

Project management

Change management

Risk mitigation

Mentoring

Compliance

Education

Master’s Degree

Tools

SQL

Job description

Oscar Health in New York is seeking a senior strategy professional to lead cross-functional initiatives and drive improvements in member experience. You will apply data-driven thinking, engage stakeholders, and manage end-to-end implementations to deliver impactful outcomes.

The role requires 4+ years in strategy or consulting, 3+ years delivering programs, and 1+ year of SQL experience, with a Master’s Degree. Healthcare exposure and a fast-paced operations background are a plus.