Director, Member Experience & Group Sales

Sports Careers; Cleveland (OH); On-site; USD 90,000 - 150,000; Full time

Job summary

The Cleveland Sirens seek a Director of Membership Development & Groups to lead the Membership Service and Group Sales teams, accountable for member satisfaction, renewals and group revenue as the team prepares for its 2028 season.

Reporting to the Vice President, Ticket Sales & Service, this leader will create a high-performance guest experience, build a scalable group sales engine and foster a service-first, sales-minded culture to convert first-time Guests into lifelong Fans.

Qualifications

• Experience leading membership and group sales teams.
• Proven ability to drive renewals and revenue.
• Strong leadership and coaching skills.

Responsibilities

• Own strategy, budget and performance of the Membership Service team, including renewal rates and member satisfaction.
• Own strategy, budget and execution of the Group Sales team and revenue goals.
• Lead and develop the Membership Development & Groups team with coaching and onboarding.
• Build the member service model and upgrade/renewal conversations.
• Develop and launch the Cleveland Sirens group sales program from scratch.

Job description

The Cleveland Sirens seek a Director of Membership Development & Groups to lead the Membership Service and Group Sales teams, accountable for member satisfaction, renewals and group revenue as the team prepares for its 2028 season.

Reporting to the Vice President, Ticket Sales & Service, this leader will create a high-performance guest experience, build a scalable group sales engine and foster a service-first, sales-minded culture to convert first-time Guests into lifelong Fans.