Director, Member Experience & Group Sales

Rocket Arena; Cleveland (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401K match

Downtown onsite parking

Job summary

The Cleveland Sirens, Cleveland's upcoming WNBA franchise, is seeking a Director of Membership Development & Groups to lead the Membership Service and Group Sales teams and drive renewal, satisfaction and group revenue ahead of the 2028 season.

Reporting to the Vice President of Ticket Sales & Service, the ideal candidate blends service with sales, builds a first-rate member experience, and designs a scalable group sales engine from scratch.

Qualifications

• Bachelor's degree or higher in a related field.
• 7+ years in membership service, retention or group sales.
• 3+ years leading service or sales teams.
• Track record in launching or improving retention programs.

Responsibilities

• Own strategy, budget and performance of Membership Service.
• Own strategy, budget and execution of Group Sales.
• Lead and develop the Membership Development & Groups team.
• Build the member service model and upgrade/renewal conversations.
• Build the group sales program from scratch with events and experiences.
• Lead renewal campaigns with Business Development.
• Partner with Marketing and BI to identify at-risk members and opportunities.

Skills

Membership service

Retention programs

Group sales

CRM experience

Leadership

Education

Bachelor's degree in business, sports management, sales

Tools

Salesforce

Microsoft Office

Job description

The Cleveland Sirens, Cleveland's upcoming WNBA franchise, is seeking a Director of Membership Development & Groups to lead the Membership Service and Group Sales teams and drive renewal, satisfaction and group revenue ahead of the 2028 season.

Reporting to the Vice President of Ticket Sales & Service, the ideal candidate blends service with sales, builds a first-rate member experience, and designs a scalable group sales engine from scratch.