Director, Member Enrollment & Education

CoxHealth; Springfield (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with employer match

Comprehensive benefits

Job summary

CoxHealth is seeking a Director of Enrollment Services to lead enrollment operations, ensure accurate and timely processing, and improve service delivery across Cox HealthPlans. You will develop policies, coordinate with group administrators and vendors, and oversee day-to-day enrollment activities.

Qualifications include a Bachelor’s in a related field or equivalent experience in health care or insurance, plus 3+ years in customer service.

Qualifications

• Bachelor’s Degree in Business Administration or related field is required OR High School Diploma with 10 years’ healthcare/insurance experience.
• 3+ years of customer service or related experience is required.

Responsibilities

• Direct and coordinate Enrollment Services operations.
• Resolve member eligibility issues with Cox HealthPlans.
• Develop policies and procedures for the Enrollment Department.
• Ensure timely processing of enrollment documents.

Skills

Staff collaboration

Initiative & judgment

Problem solving

Critical thinking

Communication & collaboration

Education

Bachelor’s Degree in Business Administration or related field

High School Diploma + 10 years healthcare/insurance experience

Job description

CoxHealth is seeking a Director of Enrollment Services to lead enrollment operations, ensure accurate and timely processing, and improve service delivery across Cox HealthPlans. You will develop policies, coordinate with group administrators and vendors, and oversee day-to-day enrollment activities.

Qualifications include a Bachelor’s in a related field or equivalent experience in health care or insurance, plus 3+ years in customer service.