Lead Enrollment Specialist

University of Vermont Health; Vermont; On-site; USD 75,000 - 110,000; Full time

Job summary

University of Vermont Health is seeking a Lead Enrollment Specialist to act as the senior technical and operational expert within Enrollment Services. You will handle complex provider enrollment with commercial and government payors to enable billing and reimbursement, ensuring accuracy and timeliness across the system.

This role owns and coordinates non-professional/facility and provider enrollment activities, manages escalated issues, mentors staff, and partners with Revenue Cycle,

Qualifications

• Associate’s degree or equivalent experience required.
• Bachelor’s degree preferred.
• CPES or similar certification preferred.
• Minimum 4–5 years of provider enrollment experience.
• Experience leading and training enrollment staff.

Responsibilities

• Own, coordinate, and execute non-professional/facility and provider enrollment activities across the system.
• Manage advanced and escalated provider enrollment issues to ensure timely processing.
• Serve as a subject matter expert and mentor for the Enrollment Services team.
• Partner with System Manager of Enrollment Services to implement standardized workflows.
• Monitor performance trends and contribute to continuous process improvement initiatives.
• Act as liaison between enrollment operations, revenue cycle, contracting, and stakeholders.

Education

Associate’s degree or equivalent experience

Bachelor’s degree preferred

CPES or similar certification preferred

Tools

PECOS system familiarity

Job description

Job Summary

The Lead Enrollment Specialist serves as the senior technical and operational expert within Enrollment Services responsible for performing complex commercial and government payor enrollment functions—the processes required to register providers and facilities with insurance payors so they can be authorized to bill and receive reimbursement—while providing day-to-day functional leadership, coordination, and support for Enrollment Specialists.

This role has primary responsibility for the ownership, coordination, and execution of non-professional/facility and provider enrollment activities across the system, in addition to managing advanced and escalated provider enrollment issues. The Lead Enrollment Specialist ensures accuracy, consistency, and timeliness of enrollment processes to support revenue cycle integrity, reduce delays in billing readiness, and mitigate reimbursement risk.

The Lead Enrollment Specialist serves as a key subject matter expert and resource for the team, providing training, mentorship, and quality oversight. In partnership with the System Manager of Enrollment Services, this role supports implementation of standardized workflows, monitors performance trends, and contributes to continuous process improvement initiatives. The position functions as a critical liaison between enrollment operations, revenue cycle, contracting, and operational stakeholders across the system.

EDUCATION

Associate’s Degree Or Equivalent Experience Required

Bachelor’s degree preferred

CPES or similar certification preferred

Experience

Minimum 4-5 years of provider enrollment experience (required)

Demonstrated experience independently managing complex or escalated enrollment issues (required)

Experience serving as a subject matter expert in PECOS facility/non-facility enrollment. (required)

Experience serving as a subject matter expert, trainer, or lead resource (strongly preferred)

Direct Experience With Non-professional/facility Enrollment (strongly Preferred)

Experience coordinating system-level or multi-entity enrollment activities (strongly preferred)