Healthcare Member Services Specialist

CoxHealth; Springfield (MO); Presencial; USD 42 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Vision insurance

Dental insurance

Retirement with Employer Match

Resumo da oferta

CoxHealth is seeking a Member Service Representative to support multiple lines of business including Medicare, group, and Individual Marketplace. The role emphasizes interpreting benefits, processing inquiries about coverage and claims, and documenting interactions for follow-up. Strong communication and teamwork are essential.

Training and benefits are provided. Applicants should have a High School Diploma or equivalent and experience in customer service or healthcare settings.

Qualificações

• High School Diploma or equivalent required.
• Experience in a customer service focused environment strongly desired.
• Experience in a call center preferred.

Responsabilidades

• Answer phone or email inquiries from members, providers, customers or brokers regarding coverage, claims, billing and/or authorizations.
• Document details of interactions and follow-up steps in the database.
• Translate health care terminology into clear verbal or written communication for end users.

Conhecimentos

Verbal communication

Written communication

Customer service

Team collaboration

Self-starter

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

CoxHealth is seeking a Member Service Representative to support multiple lines of business including Medicare, group, and Individual Marketplace. The role emphasizes interpreting benefits, processing inquiries about coverage and claims, and documenting interactions for follow-up. Strong communication and teamwork are essential.

Training and benefits are provided. Applicants should have a High School Diploma or equivalent and experience in customer service or healthcare settings.