Director, Member Engagement & Network Partnerships

feedingamerica; Chicago (IL); Remote; USD 116,000 - 121,000; Full time

Job summary

Feeding America is seeking a Director, Member Engagement to manage a portfolio of Partner and Affiliate Food Banks, ensuring adherence to agreements and regulatory standards. This remote role travels extensively and partners with executive leadership to drive capacity-building initiatives and governance support across the network.

The role emphasizes relationship-building, data-driven insights, and strategic collaboration to mitigate enterprise risk and improve network performance.

Qualifications

• 10+ years’ experience in supply chain, non-profit management, business, consulting or related fields.
• Ability to analyze data, identify patterns, and derive organization insights.
• Strong knowledge of best practices in business management and organizational effectiveness.
• Ability to navigate conflicts, manage respectful communication and identify solutions.
• Proficient in MS Office applications.

Responsibilities

• Leads education, interpretation, and implementation of the Partner Food Bank Agreement, Affiliate Food Bank Agreement and Network Charter with Network Members and the Feeding America National Organization.
• Leads strategic adoption of changes in Network Standards, Network Agreements, and related requirements that affect the Network.
• Leads Network Standards Reviews with Partner Food Banks, assesses each organization’s adherence to the Partner Food Bank Agreement and directs corrective action strategy to mitigate enterprise risk.
• Ensures and supports Partner Food Banks in conducting and completing Network Standards Reviews with Affiliate Food Banks in their portfolios.
• Develops enduring relationships with executive leaders and organizations built on trust, communication, and mutual understanding to identify member needs and create appropriate action plans.
• Synthesizes qualitative and quantitative data, reports, and opportunities to provide tailored member solutions. Works with members that are not meeting agreement standards to identify underlying issues and support development of action plans to remedy identified areas.
• Identifies, evaluates, collects, elevates and shares promising, best, and next practices to build capacity across the Network.
• Collaborates with the Director, Member Engagement - Strategic Initiatives on key projects as applicable.
• Collaborates with the Food Safety team to support safe handling and distribution of products.
• Leads support for resolution of conflicts and grievances with Network Members in accordance with applicable Network Agreements.
• Advises Boards of Directors and Executive Leadership on the recruitment, onboarding, and ongoing support of Board Members, CEOs, executive/senior leadership, and staff. Provides orientation and ongoing consultation for CEOs/Executive Directors. Advises Boards of Directors on principles of effective governance and provides relevant resources.

Skills

Data analysis

Conflict management

Communication

Cross-functional leadership

Strategic thinking

Tools

MS Office

Salesforce

Job description

Feeding America is seeking a Director, Member Engagement to manage a portfolio of Partner and Affiliate Food Banks, ensuring adherence to agreements and regulatory standards. This remote role travels extensively and partners with executive leadership to drive capacity-building initiatives and governance support across the network.

The role emphasizes relationship-building, data-driven insights, and strategic collaboration to mitigate enterprise risk and improve network performance.