Director, Client Services: Medical & Scientific

IQVIA

New York (NY)

On-site

USD 103,000 - 286,000

Full time

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Job summary

The Associate Director, Client Services at IQVIA is responsible for managing strategic client relationships, leading cross-functional account teams, and ensuring on-time, on-budget delivery of projects that meet high standards of quality. The role emphasizes growth, operational excellence, and staff development within a remote-friendly US setting.

You will partner with leadership to identify opportunities for expanded services, oversee SOWs and budgets, and maintain strong communication with

Qualifications

8+ years of experience in medical communications, healthcare marketing, or scientific agency.
Bachelor’s degree required, preferably with emphasis in Marketing, Business, or Science.
Strong communicator with proven ability to nurture client, internal, and staff relationships.
Experience in people management is preferred.
Excellent attention to detail and ability to manage multiple priorities.

Responsibilities

Manage client relationships and ensure deliverables meet client expectations.
Lead account teams and oversee project management for assigned clients.
Collaborate with Leadership, Marketing, and Finance on scope changes and client pitches.
Oversee staffing, timesheets, and performance reviews for team members.
Ensure adherence to SOPs and internal processes while driving growth opportunities.