Director, Luxury Store Operations & Guest Experience

KREWE; New York (NY); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Group health plans

401(K) Investment Options

Paid Parental Leave

Quarterly Cultural Spend

Educational Allowance

Paid Time Off

Job summary

KREWE seeks a Director of Stores to lead our in-person retail network from the New York City headquarters, overseeing 20+ locations. The role emphasizes strategic store leadership, brand stewardship, and delivering exceptional guest experiences while driving sales and profitability.

The position is based in NYC 5 days a week with frequent travel, requiring a proven track record in luxury retail leadership, P&L ownership, and cross-functional collaboration to sustain growth and uphold KREWE’s

Qualifications

• 7+ years in luxury or specialty retail leadership.
• 3+ years in a Director role.
• Proven track record executing multi-unit, multi-market retail operations with P&L ownership.
• Strong focus on maintaining brand integrity and guest experience excellence.

Responsibilities

• Lead and develop a high-performing, guest-centric store team across 20+ locations.
• Define and execute retail strategy, activation and openings aligned with brand goals.
• Oversee P&L, drive KPI performance and operational excellence across the footprint.
• Elevate the KREWE Guest Experience and ensure visual and brand standards at all stores.
• Collaborate with Marketing, Planning, Operations, Digital, Finance and HR for a seamless omnichannel retail operation.

Skills

Luxury retail leadership

Director-level leadership

P&L ownership

Cross-functional collaboration

Brand standards

Job description

KREWE seeks a Director of Stores to lead our in-person retail network from the New York City headquarters, overseeing 20+ locations. The role emphasizes strategic store leadership, brand stewardship, and delivering exceptional guest experiences while driving sales and profitability.

The position is based in NYC 5 days a week with frequent travel, requiring a proven track record in luxury retail leadership, P&L ownership, and cross-functional collaboration to sustain growth and uphold KREWE’s