Director, Loan Servicing

New-Hampshire-Housing-Finance-Authority; Bedford (NH); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Disability insurance

Life insurance

Tuition reimbursement

Student loan repayment

Retirement plan

Flexible work schedules

Paid time off (PTO)

Parental leave

Fitness rewards

Job summary

New Hampshire Housing seeks a Director, Loan Servicing for the Homeownership Division to provide strategic leadership for loan servicing operations, oversee compliance and risk management, and support homeowners in achieving long-term stability. You will lead servicing policies, manage a third-party subservicer, analyze portfolio performance, and present findings to senior leadership.

A strong customer focus and 5+ years in residential mortgage servicing are essential, with hybrid work options

Qualifications

• Strong customer-focused mindset to help borrowers navigate options and outcomes.
• Demonstrated analytical skills to evaluate large loan portfolios and interpret complex data.
• Leadership experience within residential mortgage servicing; commercial loan servicing is a plus.
• Knowledge of loan servicing practices, regulatory requirements, delinquency management, and foreclosure prevention.
• Bachelor's Degree in a related field and at least five years' relevant work experience, or an equivalent combination.

Responsibilities

• Lead loan servicing operations, develop servicing policies and procedures, monitor subservicer performance and delinquency management.
• Manage third-party subservicer relationship, ensure regulatory and contractual compliance, monitor performance and reporting.
• Analyze portfolio performance, delinquency trends, loss mitigation outcomes, foreclosure activity, and financial results to identify risks and opportunities.
• Prepare and present operational, financial, and portfolio reports to senior leadership with insights and recommendations.
• Build and coach a high-performing team with accountability, collaboration and continuous improvement.

Skills

Customer focus

Analytical skills

Leadership experience

Regulatory knowledge

Communication

Education

Bachelor's degree in a related field

Job description

New Hampshire Housing
Bedford, NH 03110, USA

Description

New Hampshire Housing’s mission is to promote, finance, and support housing solutions for the people of New Hampshire. We have empowered over 55,000 families to achieve their dream of homeownership and have played a pivotal role in funding the development of over 16,000 multifamily housing units. Our dedicated team manages thousands of Housing Choice Vouchers annually.

We’re on a mission, and we want your expertise!

Are you a strategic leader with experience in residential mortgage servicing? Do you enjoy leading teams, managing risk, and helping homeowners achieve long-term success? If so, we'd love to hear from you!

We’re hiring a full-time Director, Loan Servicing for our Homeownership Division.

As the Director, Loan Servicing, you will provide strategic leadership for loan servicing operations, oversee compliance and risk management efforts, and help ensure homeowners have access to the support and resources they need to achieve long-term housing stability. In this role, you will:

• Lead the organization's loan servicing operations, overseeing the development of servicing policies and procedures, subservicer performance, delinquency management, foreclosure prevention and property disposition.
• Manage the organization’s relationship with its third-party subservicer, ensuring compliance with contractual and regulatory requirements, monitoring performance and service standards and overseeing monthly remittance and reporting processes.
• Analyze portfolio performance, delinquency trends, loss mitigation outcomes, foreclosure activity, and financial results to identify risks, opportunities, and strategies that support homeowners and organizational goals.
• Prepare and present operational, financial, and portfolio performance reports to senior leadership, providing insights and recommendations to support effective decision-making and long-term planning.
• Build, coach, and develop a high-performing team by fostering a culture of accountability, collaboration, and continuous improvement through regular feedback, performance management, and professional development opportunities.
  

To support onboarding and training, the initial weeks of employment will be conducted in-office. Following this period, remote work may be available on an intermittent basis, as determined by the manager.

Your experience, skills, and education should include:

• A strong customer-focused mindset, with a commitment to helping borrowers navigate their options and achieve the best possible outcome.
• Demonstrated analytical skills, including the ability to evaluate large loan portfolios, interpret complex data, identify trends and emerging risks, and use insights to inform operational and strategic decisions.
• Previous leadership experience within residential mortgage servicing.Commercial loan servicing experience is a plus.
• Knowledge of loan servicing practices, regulatory requirements, delinquency management and foreclosure prevention.
• Bachelor's Degree in a related field and at least five years' relevant work experience, or an equivalent combination of education and experience.

You’ll love us because:

• We prioritize our employees and invest in policies, benefits, and a workplace culture that supports their success.
• You’ll join a collaborative, highly engaged team that values diverse perspectives.
• We are a recognized leader in the affordable housing industry and take pride in the quality and impact of our work.

New Hampshire Housing is proud to offer:

• Multiple high-quality health insurance options
• Vision plan
• Employer-paid disability insurance
• Employer-paid life insurance
• Undergrad and Graduate tuition reimbursement
• Student loan repayment assistance
• Two retirement plans with employer contributions to both
• Flexible work schedules with remote/hybrid work options
• Generous and flexible PTO plan
• Paid parental leave
• Fitness rewards and reimbursement programs
• And so much more!

As an Equal Opportunity Employer, New Hampshire Housing is committed to building a workforce that is as diverse as the people we serve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.