Director, Loan Closing

Partner Community Capital; Winston-Salem (NC); Hybrid; USD 100,000 - 128,000; Full time

Job summary

Partner Community Capital, a CDFI and non-profit community lender, seeks an experienced loan closing professional to oversee all aspects of its commercial loan closing process. The role includes documentation, closing logistics, and staff supervision, with a focus on complex closings and government-guaranteed loans.

Remote or hybrid work is available, and candidate must reside within two hours of Durham, Asheville, or Winston-Salem, NC.

Qualifications

• Bachelor’s degree in business or finance; 6+ years in lending operations or loan closing, including 2 years supervisory.
• Deep knowledge of commercial lending products, loan structures, documentation and underwriting.
• LaserPro certified within first year of employment.
• Strong supervision and leadership skills; coaches and develops team members.
• Experience with SBA, USDA, and other government-guaranteed loan products preferred.
• Strong computer skills (MS Word, Excel, Outlook).
• Minimum 4 years of experience with Finastra/Laser-Pro loan documentation software.

Responsibilities

• Coordinates complex loan closings and prepares closing packages for loans including SBA Community Advantage and USDA loans.
• Oversees the full lifecycle of the loan closing process, including document preparation, attorney coordination, and closing logistics.
• Supervises and mentors Loan Closing team members.
• Coordinates with lenders to ensure timely collection of pre-closing items and post-closing documentation.
• Provides technical guidance to lenders on structuring during the closing process.
• Ensures all closings comply with Board-approved credit terms and internal credit policies.
• Ensures closing practices comply with internal policies, loan committee approvals, and regulatory guidelines per Finastra/LaserPro updates.
• Reviews and implements process changes based on policy updates or audit findings.
• Identifies opportunities to streamline the closing process and reduce loan funding cycle times.
• Conducts first-level audit of all critical closing documents (notes, guarantees, UCC filings, etc.).
• Monitors and ensures lien perfection and collateral documentation.
• Serves as administrator for Finastra/Laser-Pro loan documentation software, manages user access, updates to software, templates, rate changes, and staff training.
• Supports documentation for renewals, modifications, and extensions.

Skills

Commercial lending

Lien perfection

Closing process

SBA/USDA

LaserPro

Supervision

Policy compliance

Education

Bachelor’s degree in business administration or finance

Tools

Finastra/LaserPro

Job description

Partner Community Capital (PCAP) is a CDFI and a 501(c)(3) non-profit community lender that uses a triple-bottom-line framework, meaning we seek to generate financial returns along with social and environmental good. We work with businesses and nonprofit organizations that create local jobs, address community needs, and contribute to sustainable economic development. PCAP is a small business loan fund that supports entrepreneurs who are creating jobs and businesses in underserved communities in central Appalachia and the Southeast.

Partner Community Capital is seeking an experienced professional with a strong background in loan closing to to oversee and manage all aspects of our commercial loan closing process including documentation, closing logistics, and staff supervision. The incumbent will serve as a critical operational leader ensuring that loans are closed efficiently, accurately, and in accordance with regulatory and internal standards.

This is a remote or hybrid position. The incumbent must live within 2 hours of Durham, Asheville, or Winston-Salem, North Carolina.

Responsibilities

• Coordinates complex loan closings and prepares loan closing packages for complex loan closings including specialized products such as SBA Community Advantage and USDA loans.

• Oversees the full lifecycle of the commercial loan closing process, including document preparation and retention, attorney coordination, and closing logistics.

• Supervises and mentors Loan Closing team members.

• Coordinates closely with lenders to ensure timely collection of pre-closing items and post-closing documentation.

• Provides technical guidance to lenders on structuring during the closing process.

• Ensures all closings comply with Board-approved credit terms and internal credit policies.

• Ensures closing practices comply with internal policies, loan committee approvals, and regulatory guidelines per Finastra/LaserPro updates.

• Reviews and implements process changes based on policy updates or audit findings.

• Identifies opportunities to streamline the closing process and reduces loan funding cycle times

• Conducts first-level audit of all critical closing documents (e.g., notes, guarantees, UCC filings, recorded documents).

• Monitors and ensures PCAP maintains proper lien perfection and collateral documentation.

• Serves as administrator for Finastra/Laser-Pro loan documentation software, manages user access, manages updates to software, maintains templates, inputs rate changes, and trains staff.

• Supports documentation for renewals, modifications, and extensions.

Qualifications

• Knowledge of commercial lending, lien perfection, and closing best practices.

• Deep understanding of commercial lending products, loan structures, documentation, and underwriting principles.

• LaserPro certified within the first year of employment with PCAP.

• Strong supervision and leadership skills; coaches and develops team members, fostering high performance and engagement.

• Expertise in interpreting and ensuring compliance with loan commitment letters and credit approvals.

• Highly proficient in managing the full life cycle of the commercial loan closing process, ensuring timely and accurate loan closings.

• Experience developing and enforcing SOPs, checklists, and quality control protocols.

• Ability to identify, mitigate, and escalation risks in the closing process; skilled in managing exceptions and resolving closing issues quickly and effectively.

• Ability to make informed decisions under pressure; aligns closing strategies with broader business goals.

• Bachelor’s degree in business administration, finance, or closely related field is required; equivalent preparation may be considered. A minimum of 6 years of lending operations or loan closing experience, including 2 years of supervisory experience needed.

• Experience with SBA, USDA, and other government-guaranteed loan products preferred. An equivalent combination of education and experience may be considered.

• Strong computer skills (MS Word, Excel, and Outlook).

• A minimum of 4 years of experience with Finastra/Laser-Pro loan documentation software preferred. Must have the ability to learn other computer software programs as required by assigned tasks.

Salary dependent upon experience: $100,143 to $127,682 annually.