Loan Servicing Specialist - II

Partner Community Capital; Winston-Salem (NC); Híbrido; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Partner Community Capital (PCAP) seeks a seasoned, highly organized loan servicing professional in Winston-Salem, NC. The role focuses on complex loans, commercial documentation, and fund management within a small nonprofit lender.

The successful candidate will manage loan boardings, serve as the primary contact for borrowers, and ensure accurate payment posting and reporting across month-end cycles. This is a full-time, hybrid position reflecting PCAP's mission-driven work.

Qualificações

• 5+ years of commercial loan servicing experience.
• Proven experience in loan origination, mortgage services, or commercial lending analysis within a banking or financial services environment.
• Strong knowledge of lending processes, including TILA compliance, FNMA guidelines, and banking regulatory standards.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Excel for data analysis and reporting.
• Ability to analyze risk and maintain financial compliance.
• Experience in team leadership or mentoring is a plus.

Responsabilidades

• Board new and modified loans in the loan servicing platform with precision and meticulous attention to detail.
• Serve as a primary point of contact for borrowers and PCAP lending staff for general loan questions.
• Enter payments and disbursements into the loan servicing platform in a timely and accurate manner.
• Maintain tickler system for collecting covenant reports, financial statements, UCC expirations, insurance certificates, and compliance.
• Prepare collateral release documents for paid in full loans, including UCC Terminations, Deed of Trust and/or Mortgage Satisfactions, and Collateral Assignments of Life Insurance.
• Prepare weekly property tax delinquency reports to provide to borrowers, the lending team, and portfolio management.
• Track ongoing payment of identified delinquent property taxes and insurance coverage.
• Assists with month-end reconciliation duties as assigned.
• Assists in the preparation of monthly, quarterly, and semi-annual loan servicing and capital summary reports.
• Prepares payoff quotes for borrowers and closing agents and reviews payoffs prepared by internal colleagues for accuracy.
• Performs file maintenance in core system, including but not limited to, interest rate changes, amortization schedules, and address changes.
• Prepare Change in Term Agreements in LaserPro for all approved loan modifications, including work-out or troubled debt modifications.

Conhecimentos

Loan Servicing

Commercial Lending

TILA compliance

Financial analysis

Microsoft Excel

Client communication

Team leadership

Ferramentas

Financial software

Descrição da oferta de emprego

Partner Community Capital (PCAP) is a CDFI and a 501(c)(3) non-profit community lender that uses a triple-bottom-line framework, meaning we seek to generate financial returns along with social and environmental good. We work with businesses and nonprofit organizations that create local jobs, address community needs, and contribute to sustainable economic development. PCAP is a small business loan fund that supports entrepreneurs who are creating jobs and businesses in underserved communities in central Appalachia and the Southeast.

PCAP is seeking to hire a seasoned, highly organized, and detail-oriented loan servicing professional who brings deep expertise in complex loans, commercial loan documentation, participation loans, and loan fund management.

This is a full-time, hybrid position located in Winston-Salem, North Carolina.

Responsibilities

• Board new and modified loans in the loan servicing platform with precision and meticulous attention to detail.
• Serve as a primary point of contact for borrowers and PCAP lending staff for general loan questions.
• Enter payments and disbursements into the loan servicing platform in a timely and accurate manner.
• Maintain tickler system for collecting covenant reports, financial statements, UCC expirations, insurance certificates, and compliance.
• Prepare collateral release documents for paid in full loans, including but not limited to UCC Terminations, Deed of Trust and/or Mortgage Satisfactions, and Collateral Assignments of Life Insurance.
• Prepare weekly property tax delinquency reports to provide to borrowers, the lending team, and portfolio management.
• Track ongoing payment of identified delinquent property taxes and insurance coverage.
• Assists with month-end reconciliation duties as assigned.
• Assists in the preparation of monthly, quarterly, and semi-annual loan servicing and capital summary reports.
• Prepares payoff quotes for borrowers and closing agents and reviews payoffs prepared by internal colleagues for accuracy.
• Performs file maintenance in core system, including but not limited to, interest rate changes, amortization schedules, and address changes.
• Prepare Change in Term Agreements in LaserPro for all approved loan modifications, including work-out or troubled debt modifications.

Qualifications

• Proven experience in loan origination, mortgage services, or commercial lending analysis within a banking or financial services environment.
• Strong knowledge of lending processes, including TILA compliance, FNMA guidelines, and banking regulatory standards.
• Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting purposes; familiarity with financial software is preferred.
• Excellent customer service skills with the ability to communicate complex information clearly and professionally.
• Basic math skills combined with 10 key typing proficiency for accurate data entry and calculations.
• Understanding of financial sales strategies and client communication techniques to enhance customer satisfaction.
• Demonstrated ability to analyze risk and credit aspects of commercial lending while ensuring adherence to financial compliance standards.
• Experience in team leadership or mentoring roles within a lending or banking setting is a plus.
• At least 5 years of commercial loan servicing experience.