Director-Level: Multi-Unit Retail Strategy

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks a Director of Retail Operations to provide strategic leadership for the Donated Goods Retail division across multiple store locations in Nashville, TN.

This role drives financial performance, operational excellence, and a consistent customer and donor experience through a field leadership model and standardized operating systems. The incumbent translates priorities into a clear operating vision, coaches regional leaders, and ensures execution

Qualifications

• Bachelor's degree in business administration, Retail Management or related field.
• 7+ years of progressive leadership experience with significant multi-unit oversight.
• Proven ability to improve underperforming multi-unit locations by diagnosing root causes, setting clear priorities, and driving sustained performance.

Responsibilities

• Sets the retail operating vision and multi-site strategy to maximize revenue, profitability, and mission impact; produces and communicates a written operating plan/roadmap executed through Regional Directors and District Managers.
• Leads retail performance through Regional Directors and District Managers by setting standards and expectations and holding leaders accountable for staffing, merchandising, inventory control, pricing, customer service, store routines, and performance commitments.
• Establishes KPIs and leads a weekly/monthly business review cadence to evaluate performance, identify root causes, and drive timely countermeasures and continuous improvement.

Education

Bachelor's degree in business administration, Retail Management or related field

Job description

Goodwill Industries of Middle Tennessee, Inc. seeks a Director of Retail Operations to provide strategic leadership for the Donated Goods Retail division across multiple store locations in Nashville, TN.

This role drives financial performance, operational excellence, and a consistent customer and donor experience through a field leadership model and standardized operating systems. The incumbent translates priorities into a clear operating vision, coaches regional leaders, and ensures execution