Retail Front-Operations Leader

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Front Operations in Nashville.

You will oversee daily front-end operations, focusing on a clean, well-merchandised, and welcoming sales floor while coaching a front-end team for strong service and efficiency. The role emphasizes pricing accuracy, inventory and KPI monitoring, and maintaining safe, compliant store practices.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Strong communication and leadership skills with ability to coach a diverse team.
• Experience handling donor interactions, cash handling, and customer service.
• Ability to read and analyze basic operational data and KPIs.

Responsibilities

• Oversee daily front-end operations to ensure a clean, organized, welcoming sales floor.
• Plan, schedule, and direct front-end team activities to meet sales and service goals.
• Maintain accurate pricing, signage, and merchandise presentation across the store.
• Lead friendly customer service and ensure safe, compliant store operations.

Skills

Communication

Leadership

Organization

Donor service

KPI analysis

Safety & compliance

Forklift operation

Driver's license

Education

High School Diploma or equivalent

Associate’s degree in Business/ Logistics/ Retail Operations

Tools

Outlook

Excel

Word

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Front Operations in Nashville.

You will oversee daily front-end operations, focusing on a clean, well-merchandised, and welcoming sales floor while coaching a front-end team for strong service and efficiency. The role emphasizes pricing accuracy, inventory and KPI monitoring, and maintaining safe, compliant store practices.