Director, Lending Products & Client Solutions

broadridge

Illinois

On-site

USD 170,000 - 175,000

Full time

8 days ago

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Benefits offered by this job

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Job summary

Broadridge is seeking a strategic, client-focused Product Support Leader to engage directly with clients, lead discovery sessions, and drive successful client programs across installation, operation, and product compatibility matters.

The ideal candidate brings deep expertise in securities-based lending with strong workflow and process management skills, translating market and client needs into meaningful product enhancements and business outcomes.

Qualifications

Bachelor's degree required.
10+ years of client engagement experience.
Expert-level knowledge of securities-based lending and lending software design and delivery.
Deep understanding of financial products and product workflows.
Experience implementing technology in the financial services industry.
Strong business analysis, systems analysis, and financial analysis skills.
Familiarity with technology and product delivery processes, including SDLC and PDLC.

Responsibilities

Lead client discovery sessions, onboarding activities, implementations, and other client-facing programs and initiatives.
Engage directly with clients and sponsors to identify needs, gather requirements, resolve concerns, and recommend solutions.
Serve as a subject matter expert on product features, functionality, technical inquiries, and compatibility matters.
Partner with pre-sales, product management, implementation, and technology teams to influence product design, innovation, and roadmap priorities.
Represent the voice of the customer by analyzing client feedback, proposed requirements, and industry trends to drive product enhancements.
Define product features and support adoption strategies that enable informed business decisions and improved client outcomes.
Identify synergies across Broadridge offerings, particularly within Credit and Lending, to enhance products and services.
Drive program scope, execution, and high-quality delivery while managing complexity, risks, and dependencies.
Continuously assess industry innovation, new paradigms, and emerging capabilities to accelerate the product roadmap.
Promote best practices, standardized processes, and consistent implementation methodologies across teams.
Collaborate effectively with internal and external stakeholders, including delivery teams, executive management, sales, pre-sales, and post-sales partners.
Use analytical thinking and sound judgment to solve complex business and product challenges.