Director, Securities-Based Lending Solutions

Broadridge Financial Solutions; Illinois; Hybrid; USD 170,000 - 175,000; Full time

Benefits offered by this job

Bonus eligible

Benefits information

Job summary

Broadridge Financial Solutions is seeking a strategic and client-focused Product Support Leader to join our team in Illinois. You will engage directly with clients and sponsors to understand needs, lead discovery sessions, support onboarding, and communicate product capabilities to drive successful programs.

You will partner with pre-sales, product management, implementation, and technology teams to represent the voice of the customer, influence roadmap decisions, and ensure delivery of

Qualifications

• Bachelor’s degree required.
• 10+ years of client engagement experience.
• Expert-level knowledge of securities-based lending and lending software design and delivery.
• Deep understanding of financial products and product workflows.
• Experience implementing technology in the financial services industry.
• Strong business analysis, systems analysis, and financial analysis skills.
• Familiarity with technology and product delivery processes, including SDLC and PDLC.
• Exposure to the wealth management industry and culture.
• Exposure to global lending capabilities is a strong plus.
• Proven ability to lead cross-functional programs, influence stakeholders, and work independently in complex environments.
• Strong communication, relationship management, and problem-solving skills.

Responsibilities

• Lead client discovery sessions, onboarding activities, implementations, and other client-facing programs and initiatives.
• Engage directly with clients and sponsors to identify needs, gather requirements, resolve concerns, and recommend solutions.
• Serve as a subject matter expert on product features, functionality, technical inquiries, and compatibility matters.
• Partner with pre-sales, product management, implementation, and technology teams to influence product design, innovation, and roadmap priorities.
• Represent the voice of the customer by analyzing client feedback, proposed requirements, and industry trends to drive product enhancements.
• Define product features and support adoption strategies that enable informed business decisions and improved client outcomes.
• Identify synergies across Broadridge offerings, particularly within Credit and Lending, to enhance products and services.
• Drive program scope, execution, and high-quality delivery while managing complexity, risks, and dependencies.
• Continuously assess industry innovation, new paradigms, and emerging capabilities to accelerate the product roadmap.
• Promote best practices, standardized processes, and consistent implementation methodologies across teams.
• Collaborate effectively with internal and external stakeholders, including delivery teams, executive management, sales, pre-sales, and post-sales partners.
• Use analytical thinking and sound judgment to solve complex business and product challenges.

Skills

Client engagement

Product strategy

Stakeholder management

Communication

Problem solving

Cross-functional leadership

Education

Bachelor’s degree

Job description

Broadridge Financial Solutions is seeking a strategic and client-focused Product Support Leader to join our team in Illinois. You will engage directly with clients and sponsors to understand needs, lead discovery sessions, support onboarding, and communicate product capabilities to drive successful programs.

You will partner with pre-sales, product management, implementation, and technology teams to represent the voice of the customer, influence roadmap decisions, and ensure delivery of