Director, Knowledge Management & Practice Innovation

Jackson Lewis P.C.; Miami (FL); On-site; USD 210,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Flexible Spending Account

Health Savings Account

Holidays, vacation, and sick time

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking a Director of Knowledge Management to lead a team of Knowledge Management Attorneys and advance a firmwide knowledge strategy that transforms legal expertise into practical, reusable assets.

The role partners with practice, industry, technology, and operations teams to improve attorney productivity, standardize work product, and support client value across national practices.

Qualifications

• J.D. degree required.
• 6+ years’ experience as an employment litigator and/or knowledge management attorney, preferably with a balance of experience as a practicing litigator.
• Minimum of 3+ years’ experience leading a team of attorneys or cross-departmental project implementations.
• Demonstrated ability to lead knowledge management, practice enablement, legal operations, innovation, technology adoption, or related attorney-facing initiatives.
• Experience developing or overseeing legal content, model documents, practice resources, playbooks, training materials, or workflow tools for practicing attorneys.
• Familiarity with legal technology, enterprise search, document automation, generative AI, or other tools that support attorney productivity and legal service delivery.

Responsibilities

• Lead the KM team in developing and executing a firmwide knowledge strategy aligned with practice, industry, client service, and business priorities.
• Partner with National Practice and Industry Heads, Practice Group Leaders, Industry Group Leaders, administrative leaders, and firm leadership to align KM efforts with firmwide goals.
• Collaborate with practice and industry groups to identify opportunities to standardize work product, create practice playbooks, improve matter execution, and reduce duplicative effort.
• Provide strategic insights and direction to practice and industry group initiatives and other special projects.
• Maintain a strong understanding of trends in legal practice support, content development, knowledge strategy, practice innovation, and AI-enabled legal service delivery.
• Partner with the Innovation Team, IT, Practice Support Operations, and firm leaders to help attorneys adopt new technologies through practice and industry group use cases and workflows.
• Support the development of AI-ready knowledge assets by promoting quality, consistency, source reliability, and appropriate governance of reusable legal content.
• Identify opportunities to leverage enterprise technology investments, automation, search, and knowledge tools at the practice and industry group level.
• Help translate attorney needs into practical technology, workflow, training, and content solutions that improve speed, consistency, and quality in legal service delivery.
• Partner with central firm resources and colleagues to ensure effective use and leverage of firm-wide and practice-specific tools, processes, and technologies.
• Establish and reinforce standards for the creation, classification, review, maintenance, retirement, and appropriate use of knowledge assets.
• Help ensure knowledge resources are accurate, current, well sourced, and aligned with applicable confidentiality, ethical, information governance, and firm risk expectations.
• Coordinate with relevant firm functions, including IT, Innovation, Marketing, Communications, Talent, Practice Support Operations, and General Counsel stakeholders, to support broader firm initiatives and promote consistent knowledge practices.
• Develop practical quality-control processes so content owners, KMAs, and practice leaders can maintain high-value resources over time.
• Effectively manage and lead the KMA Team, providing direction, mentorship, coaching, and oversight.
• Ensure the development of strategic goals, performance expectations, and alignment of the team with practice, industry, and firmwide priorities.
• Create and maintain a collaborative, service-oriented, and high-performance culture within the team and among the practice and industry groups.
• Serve as a liaison between the team and other departments.
• Ensure strong working relationships between the team and the Practice Support Operations team and other stakeholders that support attorney effectiveness.
• Develop key performance indicators for the team and monitor and report on the impact of KMA work for the firm and its clients to firm leadership.
• Measure adoption, utilization, quality, and business impact of knowledge resources, practice tools, technology initiatives, and KMA-supported programs.
• Use data and feedback to recommend improvements to knowledge resources, attorney-facing tools, workflows, content strategy, training, and practice group support models.
• Identify repeatable opportunities to increase attorney productivity, improve knowledge reuse, support onboarding and lateral integration, and enhance consistency in service delivery.

Skills

Knowledge management

Team leadership

Legal operations

Technology adoption

Change management

Education

J.D. degree

Tools

Legal technology

Enterprise search

Document automation

Generative AI

Job description

Jackson Lewis P.C. is seeking a Director of Knowledge Management to lead a team of Knowledge Management Attorneys and advance a firmwide knowledge strategy that transforms legal expertise into practical, reusable assets.

The role partners with practice, industry, technology, and operations teams to improve attorney productivity, standardize work product, and support client value across national practices.