Director - IT Systems Engineering Delivery

70 HonorHealth Support Services; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

HonorHealth in Deer Valley, AZ is seeking a Director to lead IT System Operations Delivery. The role directs data center operations, telecommunications, network operations, and automation tooling to optimize IT services and support for the health system.

The successful candidate will have 7+ years of IT management experience, oversight of budgets and staff, and a track record of delivering reliable, compliant IT operations within a health care environment.

Responsibilities

• Directs data center operations, telecommunications, network operations, automation tooling, database and hardware planning activities.
• Leads and mentors managers, engineers and technicians to meet project milestones and adhere to PMO methodologies.
• Ensures compliance with policies, budgets and safety standards while driving continuous service improvements.

Job description

Primary City/State: Deer Valley – 2502 W Utopia Rd Phoenix, AZ 85027 Category: IT Technology and Communications Shift: Day Department: IT Systems Operations Hours: Monday-Friday Days Location: Hybrid – Must reside in Arizona

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY The IT System Engineering Delivery Director directs a team responsible for managing, implementing and optimizing the IT operations through the implementation of industry best practices. Directs data center operations, telecommunications, network operations, automation tooling, database and hardware planning activities.

ESSENTIAL FUNCTIONS

• Communicates effectively with key stakeholders regarding the delivery of excellent service oriented support.
• Maintains and oversees data center operations and the generation of standard operations policies procedures and work instructions (SOP's), auditing requirements and Disaster Recovery plans.
• Ensures standard processes are followed (e.g. problem management, incident management, change management and configuration management) and other operations policies.
• Oversees all IT data center operations and facilities.
• Analyzes plans and manages staff, facilities and budget.
• Reviews and approves purchase requisitions related to hardware/software as appropriate.
• Monitors team workflow and workload and directly assigns operations tasks accordingly to ensure service level targets are met or escalated.
• Meets regularly with Executives and Directors to provide status updates for support operations and coordinate upcoming efforts that may require resources from other areas.
• Implements new procedures and strategies to increase efficiency within the group.
• Works with the Systems Engineering teams to ensure solutions are economically supportable and supports the business needs of the Company.
• Acts as an advisor to others to ensure production quality solutions, work schedules are met and technical and operations problems are resolved.
• Maintains a climate of continuous improvement by proactively identifying opportunities for service improvement and internal efficiencies.
• Shares management team workload to accomplish team objectives and provide backup as needed.
• Actively participates in management team discussion; provide vision and feedback; contribute to the development of a world class IT Operations capability.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
• Complies with governmental and accreditation regulations.
• Triages complaints and routes to appropriate person/department.
• Demonstrates critical thinking skills related to investigating and resolving customer concerns.
• Prioritizes and responds promptly to needs of the customer.
• Recognizes opportunities for service recovery and acts to resolve issues.
• Provide management and leadership oversight of managers, engineers and technicians assigned to IT projects to ensure achievement of established project milestones.
• Mentor and/or lead managers, engineers and technicians in the mastery of project management principles and tools.
• Ensure adherence to established PMO project methodologies.
• Oversee the staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values.
• Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget.

Education

Bachelors in or 4 years' work related experience Information Technology or Business Administration or related field.

Required Experience

7 years experience in IT management and supervisory practices or director level experience within systems operations, such as, data center operations, automation tooling, network, etc.

Preferred

Required 2 years experience in a health care environment and with health care applications and multi-institutional health systems or health care consulting experience is preferred.

License and Certifications

Information Technology Infrastructure Library V3 Certification - Certification ITIL V3 Preferred

Benefits

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

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IMPORTANT

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