Analyst - IT Business Solutions

70 HonorHealth Support Services; Arizona; Hybrid; USD 85,000 - 110,000; Full time

Job summary

HonorHealth is seeking an IT Business Solutions Analyst (Virtual Arizona) to support integrated projects and strategic initiatives. You will work with stakeholders and IT to define operational needs and translate them into proposed solutions.

This role requires strong communication across technical and non-technical teams, plus experience with documenting requirements, building workflows, and coordinating with service-line technology roadmaps. Monday–Friday, 8am–5pm, remote in Arizona.

Responsibilities

• Identify stakeholders and facilitate discussions to translate business needs into clear requirements.
• Develop current and future state workflows and build requirements for new products, services, or enhancements.
• Collaborate with cross-functional teams and third-party vendors to define solutions and ensure alignment with roadmaps.
• Lead discovery sessions, define project scope, and review charters with impacted stakeholders.

Job description

Primary City/State: Virtual Arizona Category: IT Support Shift: Day Department: IT Applications and Informatics Monday-Friday, 8:00am-5:00pm Healthcare IT Experience required

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY The IT Business Solutions Analyst will support integrated projects and strategic initiatives through collaboration with HonorHealth stakeholders and Information Technology (IT). This role works independently to identify key stakeholders and facilitate development discussions to understand and define operational needs, leveraging subject‑matter experts as appropriate. The IT Business Solutions Analyst must communicate effectively with technical and non‑technical audiences and take lead on research, data gathering, documentation, and analysis of business requirements to translate them into proposed solutions. The Business Solutions Analyst will work with cross‑functional stakeholders and third‑party entities to define requirements and develop innovative solutions to increase efficiency. The IT Business Solutions Analyst will facilitate discovery sessions to determine project scope, develop project charters, and review with impacted stakeholders. This includes following the IT project intake process to produce high quality professional documents using the project management toolsets implemented by IT. This role is responsible to develop current and future state workflows and define build requirements to meet the operational owner’s goals and objectives. This includes gaining alignment across the various application teams and customer service lines to recommend complex workflow, design and technical solutions associated with the introduction of new products, services, enhancements, site / unit builds and relocations.

ESSENTIAL FUNCTIONS

Job Duties: Establishes a rapport with business, vendor and IT partners that fosters productive communications and gains a full understanding of the business needs. In support of the organization’s commitment to financial stewardship, the IT Business Solutions Analyst will evaluate potential ROI and recommend fiscally responsible solutions that are aligned with organizational objectives. Possesses customer service skills and be able to work well in a team environment. Should be a confident and independent thinker, capable of making solid business decisions. Understand build impact to systems; recommends alternative approaches and proposes solutions. Consults on system testing activities to ensure system is developed according to defined requirements. May assist in developing user acceptance test plans and assists operational customers with testing functionality. Have an in‑depth understanding of service‑line specific technology roadmaps and the ability to find and recommend solutions that strategically align with the organization’s vision. Evaluates vendor or 3rd party solutions to assess fit to satisfy business needs in alignment with the service‑line technology roadmaps. Participate in proposal reviews and vendor assessments as needed to support the best solution fit to satisfy requirements.

Teamwork, Collaboration, Professionalism and Leadership

Demonstrates the ability to facilitate meetings with all levels of stakeholders to prioritize needs, set expectations and brings new functionality/design for review. Comfortable working in a matrix resource environment and influencing people through collaboration and mutual trust. Proactively anticipates problems and provides solutions/suggestions as needed. Ability to work with teams of various sizes that may include peers, managers, vendors, customers, and consultants.

Project Management

Lead project or program initiatives utilizing appropriate project management techniques to plan, monitor, manage and report on the implementation process and status of projects and work activities. Assist with updates and review of work plans, including task assignments and resource coordination for projects as applicable. Evaluate projects as they move through the delivery lifecycle to ensure accuracy and consistency. Successfully drive outcomes that deliver best practice, optimal workflows with high adoption, effective utilization of standard platforms and network standardization.

Change Control

Acts as an advisor and ensures compliance on established change management procedures for testing, documenting, and communicating system changes. Complies with HonorHealth policies and procedures in addition to the Mission, Vision and Values. Performs other duties as assigned.

EDUCATION

Bachelor’s or 4 years’ work related experience Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field Required Master’s Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field Preferred

EXPERIENCE

3 years experience as a Business Analyst, Project Manager, Application Analyst or similar role. Required 5 years relevant experience Required Other Relevant experience in a healthcare setting. Preferred

LICENSE AND CERTIFICATIONS

Project Management Professional (PMP) - Certification, Professional Business Analysis Certification (IIBA, PMP) Preferred Six Sigma Certification - Certification, Six Sigma or Lean Preferred Epic Certification - Certificate, Epic Certification Preferred ITIL/SRE Preferred

We’re all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication.

We’re delivering a healthcare experience that simply feels better through:

• Nine acute‑care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.

Come join us and go all in for your career.

IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [e-mail]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.