Director IT Strategy & Planning

Henry Ford Health; Detroit (MI); On-site; USD 140,000 - 190,000; Full time

Job summary

Henry Ford Health in Detroit seeks a strategic IT leader to direct IT strategy and planning. You will translate business priorities into IT roadmaps, optimize resources, and build a high-performing team that delivers value.

Reporting to the VP of IT Operations, you will oversee IT planning, governance, and ServiceNow platform optimization, partnering with executives to align initiatives with organizational goals and measurable outcomes.

Qualifications

• Experience leading IT strategy and planning in large organizations.
• Proven ability to translate business priorities into IT roadmaps.
• Strong leadership and stakeholder management.
• Experience with IT governance and value realization.

Responsibilities

• Provide strategic leadership for IT Planning functions and governance.
• Oversee demand management, capacity planning, and resource utilization.
• Lead IT HR Planning including onboarding, training, and workforce planning.
• Establish IT governance frameworks and quality assurance practices.
• Champion IT change management and foster a positive IT culture.
• Develop dashboards and reports to communicate IT value and performance metrics.
• Collaborate on IT strategic plan and roadmap with IT leadership.
• Manage ServiceNow platform administration and optimization for ITSM workflows.
• Provide leadership and development opportunities for direct reports.
• Establish and monitor KPIs to measure IT planning effectiveness.

Skills

Strategic IT leadership

IT strategy development

Stakeholder engagement

Resource planning

Team coaching & development

ServiceNow administration

KPIs & performance metrics

Change management

Tools

ServiceNow

Job description

Ready to shape the future of IT at a forward-thinking healthcare organization? As Director of IT Strategy & Planning, you'll be the architect behind transformative IT initiatives that drive organizational success. This is your opportunity to lead with vision—translating business priorities into strategic IT roadmaps, optimizing resources, and building a high-performing team that delivers operational excellence. You'll partner with executive leadership and business stakeholders to ensure every IT investment creates measurable value and propels the organization forward. If you're a strategic thinker who thrives at the intersection of technology and business, this role offers the platform to make a real impact. This position reports to the Vice President of IT Operations and directly supervises the IT Planning, Resourcing and ServiceNow teams.iti

KEY RESPONSIBILITIES

• Provide strategic leadership and direction for IT Planning functions, including IT strategic planning, value management (ROI), benchmarking, and priority management to ensure alignment with organizational goals.
• Oversee demand management and capacity planning activities to balance IT workload with available resources and business priorities, ensuring optimal resource utilization.
• Lead IT HR Planning functions encompassing HR coordination, staff onboarding, training and development programs, and workforce planning to build and sustain a capable IT team.
• Establish and maintain IT governance frameworks, standards, process improvement initiatives, and quality assurance practices to ensure compliance and operational excellence.
• Champion IT organizational change management initiatives and foster a positive IT culture to drive adoption, engagement, and successful transformation efforts.
• Develop and maintain dashboards, reporting mechanisms, and cost transparency views to communicate IT value and performance metrics to stakeholders.
• Collaborate with IT leadership to develop and execute the IT strategic plan and roadmap, contributing to long‑term technology direction.
• Manage ServiceNow platform administration and optimization to enable IT service management, workflows, and operational processes.
• Provide leadership, coaching, and professional development opportunities for direct reports and team members.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT planning and operations functions.
• Perform other related duties as assigned or requested.