Vice President, Technology Shared Services

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical Insurance (Dental & Vision)

Life and disability insurance

Career development opportunities

Wellness programs

Flexible Spending Account (FSA)

CalPERS retirement

457(b) plan with match

Pet care insurance

Job summary

Inland Empire Health Plans seeks a dynamic senior leader to drive IT Shared Services strategy and execution. This executive will shape roadmaps, governance, and investments that align with IEHP’s mission and regulatory requirements across PPM, QE, BSA, and UAT.

The role partners with clinical and business leaders to accelerate delivery of high-quality technology solutions. The ideal candidate has extensive healthcare payer IT leadership experience, a master’s degree, and a proven track record of

Qualifications

• Fifteen years of progressive IT Shared Services leadership experience.
• Ten years in leadership roles delivering large transformation programs in matrixed organizations.
• Experience leading IT Shared Services in a healthcare payer environment.

Responsibilities

• Shape and execute the enterprise IT strategy for PPM, QE, BSA, and UAT.
• Develop multi-year roadmaps and governance for technology delivery.
• Optimize resource and capacity planning and align with organizational strategy.
• Partner with business and clinical leaders to accelerate high-quality technology delivery.

Skills

Strategic leadership

Executive stakeholder management

Communication

Change management

Problem solving

Education

Master’s degree in a relevant field

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Reporting to the Chief Digital and Information Officer (CDIO), the Vice President, Technology Shared Services is responsible for shaping and executing the enterprise strategy for Information Technology Project and Portfolio Management (PPM), Quality Engineering (QE), Business Systems Analysis (BSA), User Acceptance Testing (UAT). Serving as a key member of the IT Executive Leadership team, this role ensures technology shared services are aligned to organizational strategy, operational priorities, and regulatory requirements.

This leader develops multi-year roadmaps, drives governance and investment decisions, optimises resource and capacity planning, ensures best practice across IT delivery disciplines, and partners closely with business and clinical leaders to accelerate delivery of high-quality technology solutions that support IEHP’s mission.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• A minimum of fifteen (15) years of relevant progressive experience leading IT Shared Services functions
• A minimum of ten years (10) in leadership roles with a successful track record of leading large transformation initiatives developing and managing a diverse workforce in a highly matrixed organization with multiple delivery models required
• Experience with leading IT Shared Services functions in a healthcare payer organization
• Proven track record of executing technology strategies and achieving business outcomes
• Master’s degree from an accredited institution required

Key Qualifications

• Must have a valid California Driver’s license
• Extensive knowledge and in-depth understanding of:
  • Health plan operations, business process application and backend technical operations.
  • Large-scale system implementations and processes.
  • Technology portfolio governance best practices.
  • The interaction of organizational strategy, resources and financial goals and prioritization techniques.
  • Technology procurement, contract negotiation, SLA design, vendor risk assessment.
  • Technology adoption and risk management frameworks.
• Advanced skills in the following areas:
  • Strategic planning and multi-year technology road mapping.
  • Executive stakeholder management and influence.
  • Leadership skills with the ability to develop and communicate objectives, inspire and motivate staff and maintain alignment with strategy.
  • Outstanding written and oral communication abilities, including the ability to explain goals and objectives to business and technical teams and leadership.
  • Driving changes through process improvement.
• Proven ability to:
  • Be highly organized with the ability to balance multiple projects and meet deadlines
  • Work independently with the ability to develop concepts inro operations and lead multiple teams.
  • Champion the value of incorporating best practices, architectural principles and focus on quality to all stake holders.
  • Be solution oriented, possessing the talent to anticipate what needs to be done and the drive to make it happen.
  • Be an excellent critical thinker with strong attention to detail yet also able to see the bigger picture.
  • Show a high level of empathy and the ability to vary styles of interaction to match the needs of a variety of business and technical audiences, as well as temperaments and personalities.