Director, IT Operations - Remote

Optum; La Crosse (WI); Remote; USD 124,000 - 240,000; Full time

Job summary

Join a forward-thinking organization as a Director of IT Operations, where you will lead strategic initiatives and oversee critical IT functions. In this high-impact role, you'll drive modernization strategies while ensuring seamless IT infrastructure operations. With a focus on mentorship and continuous improvement, you will collaborate with executive leadership to innovate and enhance IT services. Enjoy the flexibility of remote work while being part of a mission-driven team dedicated to transforming health care for the better. This is your chance to make a significant impact in a dynamic environment.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 7+ years of experience in IT operations.
• 5+ years in a leadership role managing IT teams.
• Experience in disaster recovery and IT service management.

Responsibilities

• Lead multiple IT functional teams to align with organizational goals.
• Develop IT operational strategies and enhance efficiency.
• Oversee telecommunications and tier 2 application support teams.

Skills

IT Operations

Leadership

IT Infrastructure

Telecommunications

Application Support

IT Service Management

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Mitel

Nice CXOne

AWS Connect

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

We are seeking an experienced and visionary Director of IT Operations to lead and oversee multiple functional teams within our organization. This leadership position will oversee telecommunications, IT service management, disaster recovery, tier 2 application support, and operations of all third-party software. This high-impact role is responsible for driving our modernization strategy while ensuring the seamless operation and support of our IT infrastructure.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide strategic direction and leadership to multiple IT functional teams, ensuring alignment with organizational goals and objectives


• Develop and implement IT operational strategies, policies, and procedures to enhance efficiency and effectiveness


• Collaborate with executive leadership to define and drive the IT modernization roadmap, identifying opportunities for innovation and improvement


• Mentor and develop IT leaders, fostering a culture of continuous improvement and professional growth


• Oversee the telecommunications team responsible for contact center operations, workforce management, recording, quality monitoring, fax, IVR, and telehealth software


• Lead the tier 2 application support team, ensuring timely resolution of technical issues and high levels of customer satisfaction


• Implement best practices for application support, including incident management, problem management, and root cause analysis


• Oversee the team handling the operations of all third-party software


• Manage IT service management functions, including change, problem, incident, and availability management


• Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve IT service delivery


• Ensure compliance with industry standards and best practices for IT service management


• Develop and implement comprehensive disaster recovery plans to ensure business continuity in the event of IT disruptions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience in IT operations


• 5+ years of experience in a leadership role managing multiple functional IT teams.


• 5+ years of experience in IT infrastructure, telecommunications, application support, and IT service management.


• United States citizenship is required for this position.


• Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.


• 1+ year of experience in Mitel, Nice CXOne, or AWS Connect

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment