Director, IT Business Partner - Human Resources

Hackensack Meridian Health Inc.; Iselin (PA); On-site; USD 140,000 - 190,000; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Director, IT Business Partner - Human Resources (BRM) to serve as the strategic IT partner to HR leadership.

The role drives the technology portfolio for HR, including Workday and related applications, and translates business needs into IT plans with cross-functional collaboration. The ideal candidate will have a background in healthcare IT leadership, strong communication skills, and a proven ability to deliver measurable outcomes across complex

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, IT, or related field.
• Minimum of 10 years of leadership experience in technology management within a complex healthcare delivery system.
• Progressive experience managing enterprise system design and support (e.g., Workday or equivalent).
• Experience managing a portfolio of ancillary applications and the integrations between them.
• Deep understanding of Payroll/Benefits/Talent Management.
• Ability to partner with executive leaders to understand needs and coordinate responses across teams.
• Strong customer service mindset and track record of delivering measurable outcomes.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a strategic partner and primary IT liaison to HR leadership.
• Surface business needs, coordinate IT intake, and route to the appropriate teams.
• Lead the technology portfolio for HR, including core systems of record like Workday and integrations.
• Collaborate with executives to understand requirements and ensure clear, timely delivery of IT solutions.

Skills

Leadership experience

Customer service

Communication skills

Analytical skills

Time management

IT proficiency

Education

Bachelor's degree in Healthcare Administration/Business Administration/IT

Master's degree in Business Administration/Information Technology (preferred)

Tools

Workday

ERP systems

Google Workspace

Microsoft Office

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Director, IT Business Partner - Human Resources (often referred to as a Business Relationship Manager, or BRM) acts as a strategic partner and primary relationship manager between the Information Technology (IT) department and designated Hackensack Meridian Health (HMH) business division (Human Resources (HR). Focused on leveraging technology to enhance divisional services and drive organizational goals, this role provides leadership and direction for the complete technology portfolio associated with their assigned domain, including core systems of record (e.g., Workday) and ancillary applications. Serves as the primary IT point of contact and 'trusted advisor' to business leadership, helping them surface needs, navigate IT processes, coordinate intake, and ensure that stakeholder needs are clearly understood and properly routed to the appropriate IT teams to create a seamless technology experience.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's Degree in Healthcare Administration, Business Administration, Information Technology, or related discipline.
• Minimum of 10 years of experience in a leadership role supporting business functions with technology management, preferably in a complex, integrated healthcare delivery system.
• Progressive experience managing enterprise system design (e.g., Workday or other core enterprise platforms) and support in a complex organization.
• Experience managing a portfolio of ancillary applications and the integrations between them.
• Deep understanding of Payroll/Benefits/Talent Management
• Demonstrated experience working with executive leaders to understand needs, coordinate responses, and communicate effectively across business and technology teams.
• Strong customer service mindset, passion for service excellence, and a track record of delivering measurable outcomes.
• Strong analytical, problem-solving, and time management skills.
• Excellent written and verbal communication skills, with the ability to clearly articulate information to IT team members and customers, and appropriately elevate issues while maintaining a calm demeanor.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Master's degree in Business Administration, Information Technology, or a related field.

Licenses and Certifications Preferred:

• Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM).
• Information Technology Infrastructure Library (ITIL) Foundation Certification.
• Workday Pro Certification