Director, IT Clinical Systems Services

Hackensack Meridian Health Inc.; Iselin (PA); On-site; USD 140,000 - 200,000; Full time

Job summary

Hackensack Meridian Health is seeking a Director of IT Clinical Systems Services to lead strategy and operations for state-wide customer-facing applications. This role oversees portfolio governance, training curriculum development, and service delivery across Epic platforms, ensuring security, compliance, and strong stakeholder partnerships.

The ideal candidate has extensive healthcare IT leadership experience, Epic acumen, and a proven ability to drive multi-disciplinary teams toward actionable

Qualifications

• Bachelor's degree in Information Technology, Healthcare Administration, Business Administration, or related field; or equivalent (4 years) experience.
• Minimum of 10 years IT leadership experience; 5+ years in healthcare IT.
• Minimum 3 years of leadership in cross-functional teams or projects.
• Experience with portfolio governance and training/service delivery functions.

Responsibilities

• Oversee strategy and operations for customer-facing IT clinical systems.
• Ensure reliable, secure, and compliant applications for internal and external partners.
• Lead portfolio governance, change management, and curriculum development.
• Manage Epic applications, including Community Connect programs and Epic security.
• Partner with executives across clinical, operations, and IT leadership.

Skills

Leadership

Portfolio governance

Epic systems

Training curriculum

Vendor management

HIPAA/HITECH

Stakeholder management

Change management

Communication

Budget tracking

Education

Bachelor's degree in IT/Healthcare Admin

Master's degree in IT/Healthcare Admin

Tools

Epic

LMS

Google Suite

Microsoft Office

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Director, Information Technology (IT) Clinical Systems Services is responsible for the strategy and oversight of customer-facing applications functions across the Hackensack Meridian Health (HMH) Network. Job scope and areas of accountability will vary based on assigned functional areas (typically one or two), including but not limited to Clinical Systems Project and Portfolio Management, Training Curriculum Development, Application Managed Services, Epic Security, and Community Connect Partnerships. Ensures that business and clinical stakeholders receive consistent, high-quality support experiences, that demand is managed through structured portfolio governance, or that end users are equipped through robust training programs to maximize the value of enterprise applications. Ensures assigned functional areas operate in a reliable, secure, and compliant manner for internal stakeholders and external partners, in alignment with healthcare regulatory requirements and Epic standards. Embraces a true partnership model, establishing strong relationships across clinical/business applications, operations, and IT leadership teams.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in Information Technology, Healthcare Administration, Business Administration, or other related field; or equivalent (4 years) relevant experience may be accepted in place of a bachelor's degree.
• Minimum of 10 years of experience (14 years of experience if no degree) of progressive IT leadership experience, with 5 or more years of experience in healthcare IT.
• Minimum of 3 years of leadership experience managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholders.
• Strong Program and Project management skills in tracking scope, budget, and schedules related to change management, organizational design, people management, human resources, and day-to-day operations.
• Strong ability to manage success across a portfolio of initiatives, with demonstrated experience implementing and maturing portfolio governance frameworks.
• Experience leading portfolio management, training, or service delivery functions in a large healthcare or enterprise environment.
• Extensive experience with Epic applications, including proven experience managing Community Connect programs and/or affiliate relationships, and Epic security administration.
• Strong knowledge of healthcare regulatory requirements, including HIPAA and HITECH.
• Demonstrated success managing vendor and managed services contracts, including contract negotiation, performance management, and escalation resolution.
• Experience overseeing training curriculum development, Learning Management System (LMS) administration, and credentialing programs.
• Excellent leadership, communication, facilitation, and customer relationship management skills, with the ability to influence and partner with executive, clinical, and operational leaders.
• Demonstrated ability to lead diverse, multi-disciplinary teams and engage with senior business and clinical stakeholders.
• Results-oriented - creates a culture of true accountability which leads to ownership for driving action and delivering results. Inspires a passion for excellence.
• Excellent written and verbal communication skills, strong organizational skills, and attention to detail.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Master's degree in Information Technology, Healthcare Administration, Business Administration, or other related field.

Licenses and Certifications Preferred:

• Project Management Professional Certification.
• Information Technology Infrastructure Library (ITIL) Foundations.
• Epic Certification.