Director, IT Business Partner - Enterprise Applications

Hackensack Meridian Health Inc.; Iselin (PA); On-site; USD 150,000 - 230,000; Full time

Job summary

Hackensack Meridian Health is seeking a Director, IT Business Partner - Enterprise Applications to serve as a strategic partner and trusted advisor to the organization. You will lead the IT relationship with Corporate Services, shaping technology strategy and overseeing core systems like Workday and related applications.

In this leadership role, you will drive enterprise-wide initiatives, partner with executives, and ensure delivery of technology solutions that meet business needs and deliver

Qualifications

• Bachelor's degree in healthcare administration, business, IT, or related field.
• 10+ years in a leadership role supporting technology in healthcare organizations.
• Experience with enterprise systems design and ERP implementations (e.g., Workday).
• Experience with ITIL frameworks and Agile/Sprint project delivery methodologies.
• Proven ability to partner with executives and translate needs to IT.

Responsibilities

• Serve as strategic partner and primary IT liaison to business leadership.
• Oversee technology portfolio for assigned domain including Workday.
• Coordinate intake and route stakeholder needs to IT teams.
• Lead ERP implementations and manage a portfolio of ancillary apps.
• Ensure seamless technology experience and measurable outcomes.

Skills

ERP implementation

Stakeholder management

Executive communication

Agile delivery

ITIL

Workday

Strategic partnership

Leadership

Cross-functional collaboration

Analytics

Time management

Education

Bachelor's degree in Healthcare Administration, Business Administration, Information Technology, or related discipline

Master's degree in Business Administration, Information Technology, or related field

Tools

Google Suite

Microsoft Office

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Director, IT Business Partner - Enterprise Applications (often referred to as a Business Relationship Manager, or BRM) acts as a strategic partner and primary relationship manager between the Information Technology (IT) department and designated Hackensack Meridian Health (HMH) business division (e.g. Corporate Services). Focused on leveraging technology to enhance divisional services and drive organizational goals, this role provides leadership and direction for the complete technology portfolio associated with their assigned domain, including core systems of record (e.g., Workday) and ancillary applications. Serves as the primary IT point of contact and 'trusted advisor' to business leadership, helping them surface needs, navigate IT processes, coordinate intake, and ensure that stakeholder needs are clearly understood and properly routed to the appropriate IT teams to create a seamless technology experience.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's Degree in Healthcare Administration, Business Administration, Information Technology, or related discipline.
• Minimum of 10 years of experience in a leadership role supporting business functions with technology management, preferably in a complex, integrated healthcare delivery system.
• Progressive experience managing enterprise system design (e.g., Workday or other core enterprise platforms) and support in a complex organization.
• Experience managing a portfolio of ancillary applications and the integrations between them.
• Deep understanding of Corporate Services/Enterprise Business Platforms.
• Demonstrated success leading at least one full life cycle ERP (e.g., Workday) implementation.
• Experience with ITIL frameworks and Agile/Sprint project delivery methodologies.
• Demonstrated experience working with executive leaders to understand needs, coordinate responses, and communicate effectively across business and technology teams.
• Strong customer service mindset, passion for service excellence, and a track record of delivering measurable outcomes.
• Strong analytical, problem-solving, and time management skills.
• Excellent written and verbal communication skills, with the ability to clearly articulate information to IT team members and customers, and appropriately escal...
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Master's degree in Business Administration, Information Technology, or a related field.

Licenses and Certifications Preferred:

• Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM).
• Information Technology Infrastructure Library (ITIL) Foundation Certification.