Director, Industry & Learning

Keller-Williams-Realty; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Keller Williams Realty, LLC seeks a Director of Industry and Learning to lead the planning, development, and execution of educational strategies and leadership development initiatives for agents and Market Center leaders. You will guide priorities with executive leadership and collaborate across MAPS, Marketing, Events, Legal, and Technology to deliver meaningful educational experiences.

The role manages the Industry and Learning team, oversees program portfolios, events such as Family Reunion

Qualifications

• Bachelor's degree required; Master’s preferred for advanced leadership roles.
• Demonstrated ability to translate executive priorities into actionable plans.
• Experience leading content development, educational programming, and events.

Responsibilities

• Directs strategy, planning, and execution of Industry and Learning programs.
• Leads and mentors team; ensures deliverables are met on time.
• Translates executive direction into actionable plans and measurable outcomes.
• Develops educational strategies and programming for major company events.
• Oversees resources, budgets, calendars, and stakeholder communications.
• Collaborates with cross-functional teams to deliver shared initiatives.

Skills

Leadership

Strategic thinking

Project management

Communication

Relationship building

Team development

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Job description

The Director, Industry and Learning leads the planning, development, coordination, and execution of educational strategies, content, programs, and initiatives that support Keller Williams' executive priorities and the needs of its agents and Market Center leaders. This position translates organizational objectives and field insights into actionable educational experiences, leadership development opportunities, major event programming, and ongoing content initiatives. The Director participates with executive leadership to establish priorities, guide strategic initiatives, and ensure alignment across departments, including MAPS, Marketing, Communications, Events, Legal, and Technology. This position leads and develops the Industry and Learning team, manages the department's portfolio of programs and deliverables, and oversees resources, timelines, and execution to drive business results and deliver meaningful educational experiences.

Location(s)

Austin Texas Corporate Office-TX-CO

About Us

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

Responsibilities

• Directs the strategy, planning, development, and execution of Industry and Learning programs, educational content, leadership development initiatives, and departmental operations
• Leads, manages, develops, and mentors team members; establishes clear ownership and accountability, monitors performance, resolves collaboration challenges, and ensures deliverables are completed effectively and on time.
• Translates executive direction, organizational priorities, and field needs into actionable plans, assignments, deliverables, timelines, and measurable outcomes.
• Develops and implements educational strategies, content plans, and programming for major company events, including Family Reunion and Mega Camp, encompassing main stage, amphitheater, breakout sessions, leadership sessions, and masterminds.
• Oversees the development and delivery of educational resources and engagement opportunities for Team Leaders, Operating Principals, Market Center leaders, top producers, and other members of the Keller Williams community.
• Directs the planning and coordination of Top Producer and Market Center Leadership Masterminds, digital and in-person programming, associated communities, and KW Communities initiatives.
• Oversees recurring educational content and communications, including THE CHEW, The Lead, and collaboration with the Millionaire Real Estate Podcast team on educational content and supporting resources.
• Collaborates with MAPS to coordinate shared programming, content, audiences, and initiatives; incorporates coach expertise and evaluates proposed programs for alignment with existing strategies and offerings.
• Partners with Marketing, Communications, Events, Legal, Technology, and other cross-functional teams to coordinate resources, manage dependencies, resolve execution challenges, and deliver shared initiatives.
• Manages relationships with executive leadership, speakers, coaches, agents, Market Center leaders, and other stakeholders to understand business needs, communicate priorities, and support successful program delivery.
• Evaluates educational concepts, content, and materials to ensure quality, relevance, consistency, and alignment with intended audiences and business objectives
• Manages the department's portfolio of recurring responsibilities, major events, and new initiatives; establishes priorities, identifies capacity constraints, and maintains visibility into timelines, ownership, and resource requirements.
• Oversees program calendars, deadlines, launches, registration communications, participant follow-up, and other operational activities to ensure effective and consistent delivery.
• Identifies gaps in decision-making, ownership, resources, and execution; exercises sound judgment to resolve issues, escalates concerns, and maintain progress across initiatives.
• Drives process improvements and continuity across programs by aligning new requests with existing initiatives, preventing duplication of effort, and managing competing priorities.
• Works with department leadership to establish budget priorities, develop pro formas, allocate resources, and support responsible financial planning and management.
• Analyzes program effectiveness, stakeholder feedback, operational performance, and business needs to identify opportunities for improvement and enhance the impact of educational initiatives.
• Hires, trains, develops, mentors, and manages the performance of a team
• Leads a team of professionals, fostering a culture of accountability, collaboration, and continuous improvement

Budget Oversight

Operations Leadership

• Develops and drives strategies
• Establish strategic plans, objectives, and measures
• Makes final decisions on implementation
• Drives continuous improvements and initiatives to enhance efficiency and accuracy
• Ensures operational effectiveness
• Leads and directs complex initiatives
• Drives the execution of complex initiatives
• Ensures compliance
• Reviews data, identifies trends, and translates insights into actionable strategies
• Analyzes performance metrics and generates actionable insights to optimize strategies
• Evaluates industry trends, recommends strategies, and assesses the effectiveness of strategies

Qualifications

• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of twelve (12) years of progressive related experience, including a minimum of five (5) years in a management role leading direct reports
• Proven experience managing and developing high-performing teams with both content development and operational responsibilities
• Demonstrated ability to translate executive priorities, evolving business needs, and strategic concepts into actionable plans, clear assignments, and measurable deliverables
• Advanced expertise in educational programming, content development, leadership development, event programming, or a related field
• Proven ability to manage multiple programs, events, projects, and recurring deliverables simultaneously while balancing priorities, resources, and deadlines
• Demonstrated ability to establish accountability, clarify ownership, manage dependencies, resolve execution challenges, and ensure consistent follow-through
• Strong relationship management and collaboration skills, including experience working with executive leadership, cross-functional teams, external partners, speakers, and diverse stakeholder groups
• Ability to exercise sound judgment in prioritization, resource allocation, problem-solving, and escalation of complex issues
• Strong written and verbal communication skills, with the ability to evaluate educational content and guide the development of high-quality, audience-focused materials
• Experience with budget planning, resource management, and the development of financial projections or pro formas
• Polished and professional demeanor, with the ability to represent the department effectively in executive and stakeholder interactions
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, and the ability to work with relevant collaboration, project management, content development, and communication tools

Preferred Requirements

• Master's degree in education, organizational development, business administration, communications, or a related field
• Experience in real estate education, agent or leadership development, franchise operations, or a comparable professional learning environment
• Experience developing and delivering large-scale educational events, leadership programs, masterminds, and digital learning experiences
• Experience managing professional communities, online engagement platforms, and recurring educational content or communications
• Experience collaborating with coaching organizations and integrating subject matter expertise into educational programming
• Experience evaluating program effectiveness and using participant feedback and performance measures to improve educational offerings

Knowledge

• Expert knowledge of educational strategy, content development, program management, and leadership development
• Advanced knowledge of event programming, learning experiences, stakeholder engagement, and cross-functional project execution
• Strong understanding of executive priorities, field needs, and the translation of business objectives into practical educational programs and resources
• Knowledge of team leadership, performance management, capacity planning, and accountability practices
• Familiarity with budget management, financial planning, pro formas, and performance metrics
• Understanding of cross-functional collaboration, change management, project dependencies, and operational process improvement
• Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Excellent leadership and team development skills
• Excellent strategic, analytical, and critical thinking skills
• Excellent project management, time management, and organizational skills
• Excellent verbal, written, interpersonal, listening, and presentation communication skills
• Excellent solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Excellent relationship building skills, with a proactive and service-oriented approach members

Abilities

• Ability to effectively lead, develop, motivate, coach, and inspire a high functioning team
• Ability to innovate and drive creative execution
• Ability to drive results, establish KPIs, measure success, and optimize performance
• Ability to interpret data, identify trends, and translate insights into actionable strategies
• Ability to demonstrate a high degree of flexibility and adaptability, as well as effectively navigate shifting priorities
• Ability to effectively and diplomatically influence and persuade, demonstrating collaboration and gaining buy-in from senior leadership and cross-functional teams
• Ability to demonstrate visionary leadership and guide team toward long-term goals
• Ability to address complex issues, make informed decisions quickly, and demonstrate good judgement and effective problem‑solving
• Ability to empathize with customer needs and provide strong customer service
• Ability to demonstrate the highest level of integrity and ethics

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.