Director, HWS Operations & Global Sales Enablement

Hilton; McLean (VA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Director of HWS Operations to join a Global Sales Team. The role can be based in McLean, VA; Dallas, TX; New York, NY; or remote.

You will support the B2B sales organization, focusing on end-to-end process operationalization, optimization of core programs, and change management to boost seller adoption and efficiency. You will collaborate with Sales Performance Management, Solutions, Governance and cross-functional partners to ensure alignment, readiness, and effective

Qualifications

• Seven years of experience in Sales Operations, Business Operations, Program Management, Enablement, or related commercial functions.
• Experience supporting operational transformation, process improvement, or change management in complex, matrixed organizations.
• Understanding of sales operations processes including planning, performance management, enablement, systems, and workflow optimization.
• Willing to travel up to 10%.

Responsibilities

• Lead end-to-end process optimization and execution across interdependent Sales Enablement and Operations teams to improve efficiency and seller experience.
• Manage operational execution of steady state sales programs with alignment of timelines, dependencies, communications, and deliverables.
• Lead change management for new systems, tools, and process enhancements to drive adoption and user satisfaction with Sales leadership.
• Develop communication strategies, updates, training coordination, and stakeholder engagement plans for steady state programs like account planning and segmentation.
• Collaborate with SMEs and partners across Sales Strategy, Analytics, HR, Product, and Technology to coordinate processes and initiatives.

Skills

Sales operations

Program management

Enablement

Change management

Travel up to 10%

Education

BA/BS/Bachelor's Degree

Job description

Hilton is seeking a Director of HWS Operations to join a Global Sales Team. The role can be based in McLean, VA; Dallas, TX; New York, NY; or remote.

You will support the B2B sales organization, focusing on end-to-end process operationalization, optimization of core programs, and change management to boost seller adoption and efficiency. You will collaborate with Sales Performance Management, Solutions, Governance and cross-functional partners to ensure alignment, readiness, and effective