Director HWS Operations

Hilton; McLean (VA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Director of HWS Operations to join a Global Sales Team. The role can be based in McLean, VA; Dallas, TX; New York, NY; or remote.

You will support the B2B sales organization, focusing on end-to-end process operationalization, optimization of core programs, and change management to boost seller adoption and efficiency. You will collaborate with Sales Performance Management, Solutions, Governance and cross-functional partners to ensure alignment, readiness, and effective

Qualifications

• Seven years of experience in Sales Operations, Business Operations, Program Management, Enablement, or related commercial functions.
• Experience supporting operational transformation, process improvement, or change management in complex, matrixed organizations.
• Understanding of sales operations processes including planning, performance management, enablement, systems, and workflow optimization.
• Willing to travel up to 10%.

Responsibilities

• Lead end-to-end process optimization and execution across interdependent Sales Enablement and Operations teams to improve efficiency and seller experience.
• Manage operational execution of steady state sales programs with alignment of timelines, dependencies, communications, and deliverables.
• Lead change management for new systems, tools, and process enhancements to drive adoption and user satisfaction with Sales leadership.
• Develop communication strategies, updates, training coordination, and stakeholder engagement plans for steady state programs like account planning and segmentation.
• Collaborate with SMEs and partners across Sales Strategy, Analytics, HR, Product, and Technology to coordinate processes and initiatives.

Skills

Sales operations

Program management

Enablement

Change management

Travel up to 10%

Education

BA/BS/Bachelor's Degree

Job description

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA, Dallas, TX or New York, NY; or Remote This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As Director HWS Operations

Job Description

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA, Dallas, TX or New York, NY; or Remote This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As Director HWS Operations, you will support the B2B sales team that grows revenue across all B2B customers segments. Reporting to the Senior Director, Global Sales Enablement & HWS Operations, you will focus on end-to-end process operationalization and optimization of core sales programs. You will also lead change management to lead seller adoption, efficiency, and experience.

What You'll Do During a Typical Day

• Lead end-to-end process optimization and execution across interdependent Sales Enablement and Operations teams with the goal of improving operational efficiency, seller experience and performance.
• Manage operational execution of steady state sales programs, ensuring alignment across stakeholders, timelines, dependencies, communications, and deliverables.
• Lead change management efforts tied to new system, tool, and process enhancements to drive adoption and user satisfaction with Sales leadership and professionals.
• Develop communication strategies, operational updates, training coordination, and stakeholder engagement plans for steady state sales programs (e.g., account planning, segmentation, rosters)
• Monitor operational health, program effectiveness, and adoption metrics, partnering with leadership to identify risks, gaps, and continuous improvement opportunities.

How You'll Collaborate With Others

• Collaborate with functional SMEs and peers (Sales Performance Management, Solutions, and Governance) and key partners from Sales Strategy, Support, Analytics, HR, Product, and Technology teams to coordinate operational processes and business initiatives.
• Work with regional and segment sales leaders to gather feedback, agree on needs, and support consistent execution across the organization.
• Coordinate with Strategy, Communications, and HR partners to support rollout plans, user readiness, and adoption efforts.
• Support enterprise and commercial projects by ensuring operational readiness, communication alignment, and execution support.

Projects You'll Take Ownership Of

• Complex process optimization programs that improve scalability, efficiency, and consistency across sales operations sub-functions (e.g., Rosters).
• Design, documentation, standardization, and continuous improvement of sales processes, workflows, and operational routines.
• Manage operational planning for primary sales programs, including timelines, stakeholder coordination, risks, and communications.
• Develop and execute holistic change management and communication strategy to enhance storytelling and, and custom communication plans associated with new systems, workflows, operational changes, and enablement projects.

What It Takes to Make the Stay

You Have These Minimum Qualifications

• Seven (7) years of experience in Sales Operations, Business Operations, Program Management, Enablement, or related commercial functions
• Experience supporting operational transformation, process improvement, or change management projects in complex, matrixed organizations
• Understanding of sales operations processes, including sales planning, performance management, enablement, systems, and workflow optimization
• Willing to travel up to 10%

It Would Be Useful If You Have

• BA/BS/Bachelor'sDegree
• Experience in hospitality, travel, service, B2B sales, or related industries
• Project, Change, or Process Management certifications (e.g., PMP, Prosci)
• Based in or willing to relocate to McLean VA, Dallas, TX or New York, NY

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $130,000 – $175,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.