Director, HRBP GTM (Customer Success & Support)

Klaviyo Inc.; San Francisco (CA); On-site; USD 188,000 - 282,000; Full time

Job summary

An innovative company is looking for a strategic Director of HRBP GTM to join their People Operations team. In this pivotal role, you'll partner with senior leadership to align people strategies with business goals, focusing on organizational development and leadership coaching. You'll drive impactful change in a high-growth environment, leveraging data-driven insights to enhance team effectiveness. If you're passionate about shaping talent initiatives and fostering an inclusive workplace, this is the perfect opportunity for you to make a significant impact and grow your career.

Qualifications

• 12+ years of HRBP experience in fast-paced environments.
• Strong strategic mindset with excellent communication skills.

Responsibilities

• Support C-level executives in building high-performing teams.
• Lead organizational change initiatives and enhance employee experience.

Skills

HRBP experience

Leadership development

Data-driven decision making

Change management

Employee relations

Equity, Diversity & Inclusion advocacy

Job description

Director, HRBP GTM (Customer Success & Support)

Klaviyo is seeking a strategic and results-driven Director, HRBP GTM (Customer Success & Support) to join our rapidly expanding People Operations team. In this critical leadership position, you will directly support our global Customer Success & Support and additional GTM teams, working closely with key executives to align people strategies with business objectives. As a strategic partner to our senior leadership team, you will play a pivotal role in shaping and executing Klaviyo's talent initiatives across these critical go-to-market teams. You will focus on organizational development, leadership coaching, and driving impactful change in a fast-paced, high-growth environment.

Key Responsibilities

• Strategic Partnership: Serve as the primary HRBP for CS&S, directly supporting C-level and VP executives, with hands-on consultation to build healthy, high-performing teams.
• Leadership Development: Guide and coach leaders through talent practices, performance management, succession planning, and proactive engagement strategies that foster leadership growth and team effectiveness.
• Talent Strategy: Collaborate with senior leaders to align people strategies with business goals, driving organizational design and transformational talent initiatives that enable scalable growth.
• Data-Driven Insights: Leverage people analytics to inform decision-making, identify trends, and drive actions that improve organizational health and performance.
• Change Management: Lead and execute large-scale organizational change initiatives, ensuring smooth transitions and maintaining high levels of employee engagement in a rapidly scaling environment.
• People Programs: Collaborate with People team Centers of Excellence (COEs) to design and implement programs that enhance employee experience, organizational effectiveness, and career development.
• Employee Relations: Provide expert guidance on complex employee relations issues, ensuring alignment with company culture and values while driving positive employee experiences.
• EDI Advocacy: Partner with Equity, Diversity & Inclusion (EDI) leaders to champion initiatives that create a more inclusive, equitable, and diverse workplace.

Who You Are

• 12+ years of HRBP experience with a strong background supporting go-to-market and/or customer support organizations, preferably in fast-paced / high growth environments
• Demonstrated experience partnering with and advising senior leaders, including the C-suite
• Strong strategic mindset with the ability to influence decision-making through data and insights
• Proven track record of driving organizational change in a fast-paced, high-growth environment
• Deep knowledge of HR processes, people operations, and employment law
• Excellent communication, leadership, and project management skills, with a proactive, self-starter mindset

Base Pay Range For US Locations:

$188,000 — $282,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Noticehere .