Director, HRBP GTM (Customer Success & Support)

Klaviyo Inc.; San Francisco (CA); On-site; USD 188,000 - 282,000; Full time

Job summary

An established industry player is seeking a strategic Director, HRBP GTM to enhance its Customer Success & Support teams. This pivotal role involves collaborating with senior leadership to align people strategies with business goals, driving organizational design, and leading impactful change initiatives. The ideal candidate will possess extensive HRBP experience, particularly in high-growth environments, and will excel in leadership coaching and data-driven decision-making. Join a forward-thinking company where your contributions will shape the future of employee engagement and organizational effectiveness.

Benefits

Generous benefits

Inclusive workplace

Career development programs

Qualifications

• 12+ years of HRBP experience in fast-paced environments.
• Strong strategic mindset with data-driven insights.
• Proven track record in leadership development and change management.

Responsibilities

• Serve as the primary HRBP for Customer Success & Support teams.
• Guide leaders through performance management and talent practices.
• Lead large-scale organizational change initiatives.

Skills

HRBP experience

Leadership coaching

Data-driven decision making

Organizational change management

Employee relations expertise

Communication skills

Project management skills

Education

Bachelor's degree in Human Resources or related field

Master's degree in Human Resources or Business Administration

Job description

Director, HRBP GTM (Customer Success & Support)

Klaviyo is seeking a strategic and results-driven Director, HRBP GTM (Customer Success & Support) to join our rapidly expanding People Operations team. In this critical leadership position, you will directly support our global Customer Success & Support and additional GTM teams, working closely with key executives to align people strategies with business objectives. As a strategic partner to our senior leadership team, you will play a pivotal role in shaping and executing Klaviyo's talent initiatives across these critical go-to-market teams. You will focus on organizational development, leadership coaching, and driving impactful change in a fast-paced, high-growth environment.

Key Responsibilities

• Strategic Partnership: Serve as the primary HRBP for CS&S, directly supporting C-level and VP executives, with hands-on consultation to build healthy, high-performing teams.
• Leadership Development: Guide and coach leaders through talent practices, performance management, succession planning, and proactive engagement strategies that foster leadership growth and team effectiveness.
• Talent Strategy: Collaborate with senior leaders to align people strategies with business goals, driving organizational design and transformational talent initiatives that enable scalable growth.
• Data-Driven Insights: Leverage people analytics to inform decision-making, identify trends, and drive actions that improve organizational health and performance.
• Change Management: Lead and execute large-scale organizational change initiatives, ensuring smooth transitions and maintaining high levels of employee engagement in a rapidly scaling environment.
• People Programs: Collaborate with People team Centers of Excellence (COEs) to design and implement programs that enhance employee experience, organizational effectiveness, and career development.
• Employee Relations: Provide expert guidance on complex employee relations issues, ensuring alignment with company culture and values while driving positive employee experiences.
• EDI Advocacy: Partner with Equity, Diversity & Inclusion (EDI) leaders to champion initiatives that create a more inclusive, equitable, and diverse workplace.

Who You Are

• 12+ years of HRBP experience with a strong background supporting go-to-market and/or customer support organizations, preferably in fast-paced / high growth environments
• Demonstrated experience partnering with and advising senior leaders, including the C-suite
• Strong strategic mindset with the ability to influence decision-making through data and insights
• Proven track record of driving organizational change in a fast-paced, high-growth environment
• Deep knowledge of HR processes, people operations, and employment law
• Excellent communication, leadership, and project management skills, with a proactive, self-starter mindset

Base Pay Range For US Locations:

$188,000 — $282,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.