Technical Customer Success Manager -Cloud (Remote USA)

Freddie Mac; Phoenix (AZ); Remote; USD 150,000 - 221,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich Daten- und Cloud-Dienste sucht einen erfahrenen Fachmann für Kundenbeziehungen. In dieser spannenden Rolle haben Sie die Möglichkeit, mit modernsten Cloud-Technologien zu arbeiten und mehrere Kundenkonten zu verwalten. Sie werden als vertrauenswürdiger Berater fungieren und sicherstellen, dass die Kunden die Vorteile der Produkte voll ausschöpfen. Diese Position bietet hervorragende Perspektiven für berufliches Wachstum in einem unterstützenden und kollaborativen Umfeld. Wenn Sie leidenschaftlich daran interessiert sind, Kundenbeziehungen zu stärken und deren Zufriedenheit zu maximieren, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 6+ Jahre Erfahrung in kundenorientierten Rollen, insbesondere in der technischen Beratung.
• Nachweisliche Erfolge bei der Erreichung von Kundenzufriedenheitszielen und KPIs.

Responsibilities

• Aufbau und Pflege starker Kundenbeziehungen als vertrauenswürdiger Berater.
• Proaktive Engagement zur Übererfüllung der Kundenzufriedenheitsziele.

Skills

Kundenbeziehungsmanagement

Technische Beratung

Cloud-Dienste (AWS, Azure, GCP)

Backup- und Wiederherstellungslösungen

Datenanalyse und Reporting

Spanisch oder Portugiesisch

Job description

Employer Industry: Data Protection and Cloud Services

Why consider this job opportunity:
- Salary up to $220,900 USD
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with cutting-edge cloud technologies and services
- Flexibility to manage multiple customer accounts and projects
- Engaging role that emphasizes customer satisfaction and relationship building

What to Expect (Job Responsibilities):
- Overachieve high customer satisfaction objectives through proactive engagement
- Build and maintain strong relationships with clients as a trusted advisor
- Conduct monthly success planning activities aligning product benefits with customer priorities
- Educate customers on product features and updates to enhance their experience and drive account growth
- Manage customer inquiries and maintain accurate records in the customer relationship management system

What is Required (Qualifications):
- Proven track record of overachievement on customer satisfaction and KPIs
- 6+ years of related customer-facing experience in technical consulting or customer success
- Experience with public cloud services (i.e., AWS, Azure, GCP) and related protocols
- Understanding of Backup and Disaster Recovery solutions in Cloud
- Ability to manage multiple customer accounts and projects simultaneously

How to Stand Out (Preferred Qualifications):
- Hands-on experience with public cloud object storage services such as AWS S3
- Knowledge of AWS VPC configuration and migration patterns from on-premises to Cloud
- Experience compiling, querying, analyzing, and reporting data
- Proficiency in Spanish or Portuguese

#DataProtection #CloudServices #CustomerSuccess #CareerOpportunity #TechnicalConsulting

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