Customer Success and Support Specialist

Hubstaff blog; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative firm is seeking a Customer Success and Support Specialist to enhance client experiences and foster relationships. In this remote role, you'll provide expert support, guide customers through onboarding, and collaborate with teams to ensure satisfaction. Your proactive approach will help identify opportunities for customers to maximize their use of products and services. This position is perfect for those passionate about customer service and eager to make a significant impact in a supportive environment. Join a team that values your contributions and helps clients thrive with their offerings.

Qualifications

• 2+ years of experience in customer support, preferably in a SaaS environment.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Provide exceptional support to customers via email, chat, and phone.
• Guide customers through onboarding and troubleshoot technical issues.

Skills

Customer Support

Communication Skills

Problem-Solving Skills

Multitasking

Attention to Detail

Education

Bachelor's Degree

Tools

Zendesk

Salesforce

Job description

Customer Success and Support Specialist full time

Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you’ll be responsible for ensuring our clients have the best possible experience with our products and services, providing expert support, and building lasting relationships.

Location: Remote

Monthly Salary: $5,500

Key Responsibilities:

1. Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
2. Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
3. Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
4. Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
5. Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
6. Create and maintain documentation and knowledge base articles for customers.
7. Track customer satisfaction metrics and take action to improve client relationships.
8. Collaborate with sales and product teams to ensure customer needs are met.

Qualifications:

1. Bachelor’s degree or equivalent work experience.
2. 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
3. Strong communication skills, both written and verbal.
4. Ability to multitask and manage multiple customer accounts simultaneously.
5. Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
6. Problem-solving skills with the ability to work independently and as part of a team.
7. A passion for helping people and providing excellent customer experiences.
8. Strong attention to detail and ability to manage customer expectations.

**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.

Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.

If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****