Director, HR Transformation & AI Solutions

Lumen; Montpelier (VT); Remote; USD 152,000 - 203,000; Full time

Job summary

Lumen is seeking a Director of HR Solutions to drive strategic people transformation that enables enterprise transformation, AI-enabled work, and evolving operating models. This role partners with business leaders, HR COEs, and strategists to design and execute people strategies that build workforce readiness and organizational effectiveness.

The successful candidate will serve as a trusted advisor to leaders, shaping workforce design, change adoption, and organizational design as Lumen

Qualifications

• Bachelor's degree in HR, Organizational Development, or related field.
• 10+ years of progressive HR experience with expertise in organizational design, workforce transformation, change management and related disciplines.
• 4+ years of direct or matrixed leadership experience.
• Demonstrated experience assessing and addressing the people implications of transformation, including organizational redesign, operational model evolution, workforce planning, role design, capability development, and change adoption.
• Deep expertise in organizational design and effectiveness, including structures, spans and layers, decision rights, governance, team effectiveness, and diag-nostics, with the ability to guide senior leaders through tradeoffs.
• Demonstrated working knowledge of generative AI and AI agents, including their impact on workforce design and operating models, with a commitment to responsible AI practices and continuous learning.
• Strong executive experience with the ability to build relationships, influence senior leaders and executive stakeholders, facilitate alignment and drive decisions across a complex organization.
• Exceptional organizational, consulting, problem-solving, and strategic execution capabilities for leading multiple high-priority initiatives.
• Strong analytical skills and business acumen to leverage data and insights for decisions and outcomes.
• High learning agility and ability to thrive in ambiguity and shifting priorities in a rapidly evolving environment.
• Self-motivated, self-directed leader with a continuous improvement mindset for enterprise transformation.

Responsibilities

• Serve as a strategic advisor to senior business leaders on enterprise transformation initiatives, including AI-enabled ways of working and evolving business operating models.
• Advise leaders on the people implications of AI adoption and technology-enabled transformation, including organizational capabilities, role redesign, workforce planning, skills evolution and change readiness.
• Lead multiple cross-functional initiatives to assess organizational impacts and develop integrated people strategies that advance business transformation and workforce readiness.
• Lead the development and execution of organizational design and workforce strategies that align with evolving operating models and enable sustained transformation.
• Lead enterprise change management strategies that enable successful transformation, ensuring readiness, alignment, capability building, adoption, and measurable outcomes.
• Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, success measures, and governance frameworks.
• Drive execution of transformation initiatives with timely milestones, meetings, progress updates, and accountability.
• Identify and mitigate transformation risks, prioritize initiatives, and integrate engagement and capability-building strategies.

Skills

Organizational design

Change management

AI adoption

Stakeholder management

Executive leadership

Data-driven decisions

Strategic advisory

Education

Bachelor's degree in HR/OD or related

Job description

Lumen is seeking a Director of HR Solutions to drive strategic people transformation that enables enterprise transformation, AI-enabled work, and evolving operating models. This role partners with business leaders, HR COEs, and strategists to design and execute people strategies that build workforce readiness and organizational effectiveness.

The successful candidate will serve as a trusted advisor to leaders, shaping workforce design, change adoption, and organizational design as Lumen