Director, HR Solutions for AI-Enabled Transformation

Lumen; Boise (ID); Remote; USD 152,000 - 203,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Remote-friendly environment

Job summary

Lumen is seeking a Director of HR Solutions to shape and drive strategic people transformation initiatives, partnering with leaders to enable enterprise transformation, including AI-enabled operating models. This remote role supports nationwide transformation efforts and reports to senior business leaders.

The role focuses on organizational design, workforce strategy, and change adoption, ensuring readiness and sustained transformation across the enterprise, with a focus on high accountability

Qualifications

• Bachelor's degree in HR, Organizational Development, or related field (or equivalent experience).
• 10+ years of progressive HR experience with expertise in organizational design, workforce transformation, change management and related disciplines.
• 4+ years of direct or matrixed leadership experience.
• Demonstrated experience assessing and addressing the people implications of transformation, including organizational redesign, operational model evolution, workforce planning, role design, capability development, and change adoption.
• Deep expertise in organizational design and effectiveness, including organizational structures, spans and layers, decision rights, governance, team effectiveness, and organization diagnostics.
• Demonstrated working knowledge of generative AI and AI agents, including their impact on workforce design and operating models, with a commitment to responsible AI practices and continuous learning.
• Strong executive experience with demonstrated ability to build strong relationships, influence senior leaders and executive stakeholders, facilitate alignment and drive decisions across complex, matrixed organization.
• Exceptional organizational, consulting, problem-solving, and strategic execution capabilities, with the ability to lead multiple high priority initiatives simultaneously.
• Strong analytical skills and business acumen with the ability to leverage data and insights to inform decisions, develop recommendations, and drive measurable business outcomes.
• High learning agility and ability to thrive in ambiguity, navigate complexity, and adapt to shifting priorities in a rapidly evolving business environment.
• Self-motivated, self-directed leader with a continuous improvement mindset and a passion for enabling organization transformation and enterprise change.
• Preferred Qualifications: Prior experience leading enterprise transformation programs and strategic workforce initiatives.
• Preferred Qualifications: Experience supporting AI-enabled transformation and translating AI-driven business priorities into workforce, organization, and change implications.
• Preferred Qualifications: Experience working in agile environments and applying agile principles to transformation delivery and change execution.
• Preferred Qualifications: Professional certifications such as Prosci, CCMP, SPHR, SHRM-SCP, or Agile certifications (e.g., SAFe, Scrum Master).

Responsibilities

• Serve as a strategic advisor to senior business leaders on enterprise transformation initiatives, including AI-enabled ways of working and evolving business operating models, ensuring organizational impacts, people implications, and change requirements are identified and addressed.
• Advise leaders on the people implications of AI adoption and technology-enabled transformation, including organizational capabilities, role redesign, workforce planning, skills evolution and change readiness.
• Lead multiple cross-functional initiatives to assess organizational impacts and develop integrated people strategies that advance business transformation, organizational effectiveness, workforce readiness, and employee experience.
• Lead the development and execution of organizational design and workforce strategies that align with evolving business operating models, improve organizational effectiveness, clarify accountability, and enable sustained transformation.
• Lead enterprise change management strategies that enable a successful transformation, ensuring organizational readiness, stakeholder alignment, capability building, adoption, and measurable business outcomes.
• Collaborate closely with project sponsors and cross-functional teams to define initiative scope, deliverables, resource requirements, success measures, work plan, implementation strategies, change plans, and governance frameworks.
• Drive effective execution of transformation initiatives by ensuring timely delivery of milestones and deliverables, facilitating effective project and stakeholder meetings, providing progress updates, and driving accountability throughout the transformation lifecycle.
• Identify and mitigate transformation risks, inform initiative prioritization, and integrate employee engagement, experience, and capability-building strategies to enable lasting adoption and long-term transformation success.

Skills

Organizational design

Change management

Workforce transformation

Executive leadership

AI awareness

Stakeholder management

Strategic advisory

Education

Bachelor's degree in HR or related field

Job description

Lumen is seeking a Director of HR Solutions to shape and drive strategic people transformation initiatives, partnering with leaders to enable enterprise transformation, including AI-enabled operating models. This remote role supports nationwide transformation efforts and reports to senior business leaders.

The role focuses on organizational design, workforce strategy, and change adoption, ensuring readiness and sustained transformation across the enterprise, with a focus on high accountability