Director, GTM Product Marketing — Service Cloud

Salesforce, Inc.; Chicago (IL); Hybrid; USD 143,000 - 217,000; Full time

Job summary

Salesforce, Inc. is seeking a Director, Product Marketing (GTM Service Cloud) in Chicago to own the go-to-market strategy for the Service business, including Service Cloud, Casey, and Contact Center. You will be the voice of sales, translating needs across marketing, sales enablement, product, and field teams.

You will lead cross-functional GTM planning, drive launches, pricing, and packaging efforts, and enable the team with compelling sales plays, decks, and training material.

Qualifications

• 8+ years of experience in product marketing, sales, or go-to-market roles.
• Experience leading and inspiring a team of marketers.
• Strong communication and storytelling skills.
• Strategic thinker with comfort with numbers and market data.

Responsibilities

• Own the go-to-market strategy for the core Service business across Agentforce, Service Cloud, and Contact Center.
• Translate business needs into aligned marketing plans with sales enablement.
• Lead cross-functional GTM planning annually and quarterly.
• Drive product launches and pricing/packaging decisions.
• Track performance and report on marketing metrics to executives.

Skills

Go-to-market strategy

Voice of sales

Executive communication

Storytelling

Cross-functional leadership

Pricing & packaging

Public speaking

Data analytics

Job description

Salesforce, Inc. is seeking a Director, Product Marketing (GTM Service Cloud) in Chicago to own the go-to-market strategy for the Service business, including Service Cloud, Casey, and Contact Center. You will be the voice of sales, translating needs across marketing, sales enablement, product, and field teams.

You will lead cross-functional GTM planning, drive launches, pricing, and packaging efforts, and enable the team with compelling sales plays, decks, and training material.