Senior Vice President, Client Service Executive - Government Solutions

BNY; Florida; Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

BNY is seeking a Senior Vice President, Client Service Executive – Government Solutions to lead client relationships within Corporate Trust. Location options include Lake Mary, FL, Washington, DC, or New York, NY, with a focus on exceptional service, retention, and long-term client success.

The role requires 7–10 years in client relationships, strong communication and strategic thinking, and a deep understanding of Corporate Trust products and risk governance.

Qualifications

• 7–10 years in client service or relationship management in Corporate Trust or related financial services.
• Bachelor's degree required; MBA preferred for advanced leadership responsibilities.
• Proven track record in client retention and delivering service excellence.

Responsabilités

• Serve as primary service escalation for a portfolio of high-value clients with proactive, solution-oriented support.
• Develop and execute client retention strategies to strengthen relationships and expand engagement.
• Monitor client health through reviews and metrics, identifying risks and taking preventative actions.
• Collaborate with Operations, Product, Risk, and Legal to deliver seamless client service.
• Partner with Client Coverage Sales and Relationship Management to drive service success.
• Anticipate client needs, stay informed on market and regulatory changes, and offer insights.

Connaissances

Client relationships

Communication

Strategic mindset

Problem solving

Corporate Trust knowledge

Formation

Bachelor's degree

MBA preferred

Description du poste

Job Description

We’re seeking a future team member for the role of Senior Vice President, Client Service Executive – Government Solutions to join our Corporate Trust team. This role is located in Lake Mary, FL, Washington, DC, or New York, NY.

Job Description

We’re seeking a future team member for the role of Senior Vice President, Client Service Executive – Government Solutions to join our Corporate Trust team. This role is located in Lake Mary, FL, Washington, DC, or New York, NY.

What We Do

BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.

Summary: Seeking an experienced Client Service Executive with 7-10 years in client relationships and Corporate Trust, focused on outstanding client service, retention, and long-term success. Known for a client-obsessed approach, fostering trusted partnerships, and aligning service delivery with strategic client goals.

Key Responsibilities

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
• Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
• Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
• Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
• Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
• Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Skills & Qualifications

• 7-10 years of client service or relationship management experience in the Corporate Trust or related financial services industry. Experience in an operational area and/or client services preferred.
• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
• Exceptional communication, negotiation, and problem-solving skills.
• Strategic mindset with the ability to analyze client health metrics and translate insights into action.
• Deep understanding of Corporate Trust products, market dynamics, and operational processes.
• Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.

Core Competencies

• Client Advocacy
• Relationship Management and/or Service Management
• Problem Resolution
• Strategic Planning
• Risk & Compliance Awareness
• Cross-Functional Collaboration

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.