Director, Global Services — Remote NA

MaziCTools; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Director North America Global Services Remote to lead a management team of engineers supporting enterprise customers across North America, collaborating with teams in India to deliver exceptional service.

You will inspire Alpharetta site and remote staff, drive a best-in-class support experience, achieve SLA targets, improve customer satisfaction, and optimize delivery costs while aligning with corporate strategy and policy across the region.

Qualifications

• Typically 8+ years to establish a proven track record in service business management and established leadership of high-level contributors (leading teams).
• Minimum 15 years of experience in the IT services business.
• Affinity with technology and knowledge of global support center operations.

Responsibilities

• Lead a management team and oversee engineers servicing North America clients.
• Inspire and manage Alpharetta site and remote staff; transform customer support experience.
• Drive SLA delivery, customer satisfaction targets, and cost of delivery improvements.

Skills

Leadership

Strategic planning

Change management

Customer engagement

Salesforce experience

Cross-functional collaboration

Operational leadership

Job description

Hewlett Packard Enterprise is seeking a Director North America Global Services Remote to lead a management team of engineers supporting enterprise customers across North America, collaborating with teams in India to deliver exceptional service.

You will inspire Alpharetta site and remote staff, drive a best-in-class support experience, achieve SLA targets, improve customer satisfaction, and optimize delivery costs while aligning with corporate strategy and policy across the region.