Director, Global Payments Operations

Cvent, Inc.; Virginia; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Cvent, Inc. is seeking a Director of Payment Operations to own strategy, systems, and the vendor ecosystem behind Cvent Payments. You will lead Stripe Connect relationships, manage multi-currency payments, and scale our global processing framework.

You will drive compliance, risk management, and cross-functional partnerships with Product, Engineering, Legal, Sales, and Finance. A leadership record in SaaS payments is required.

Qualifications

• 10+ years in payments, treasury, fintech, or ops with leadership.
• Direct processor relationship management experience, preferably Stripe Connect.
• Deep knowledge of PCI-DSS, card network rules, and regulatory frameworks.
• Proven success in vendor negotiations and multi-million-dollar spend management.

Responsibilities

• Own payments strategy and vendor management across Stripe and partners.
• Define a multi-year payments roadmap aligned to product and growth.
• Lead automation, reconciliation, and KPI reporting for payments ops.
• Manage risk, compliance, audits, and data security across all flows.
• Build and mentor a high-performing payments operations team.

Skills

Leadership

Strategic thinking

Negotiation

Cross-functional collaboration

Executive communication

Payments domain expertise

Risk management

Analytics & data-driven decisions

Change management

Mentoring/people leadership

Education

Bachelor's degree

Tools

Stripe Connect

PCI-DSS

ERP integration

Payment gateway management

Job description

Cvent, Inc. is seeking a Director of Payment Operations to own strategy, systems, and the vendor ecosystem behind Cvent Payments. You will lead Stripe Connect relationships, manage multi-currency payments, and scale our global processing framework.

You will drive compliance, risk management, and cross-functional partnerships with Product, Engineering, Legal, Sales, and Finance. A leadership record in SaaS payments is required.