Director, Global Fintech & Payments Support
Purpose Brands
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Benefits offered by this job
Job summary
Purpose Brands seeks a Director of Fintech Support to lead the strategy, performance, and governance of payment platforms, onboarding, billing, disputes, settlements, and payouts across franchisees, locations, members, and corporate teams.
You will oversee global support operations, drive incident response, partner with Product, Engineering, Finance, Security, Compliance, and external providers, and champion AI-enabled enhancements to improve service quality and efficiency.
Qualifications
- 8+ years in technical or fintech support or related delivery.
Responsibilities
- Define and execute the Fintech Support strategy, operating model, service standards, and improvement roadmap.
Skills
Education
Tools
Job description
Purpose Brands seeks a Director of Fintech Support to lead the strategy, performance, and governance of payment platforms, onboarding, billing, disputes, settlements, and payouts across franchisees, locations, members, and corporate teams.
You will oversee global support operations, drive incident response, partner with Product, Engineering, Finance, Security, Compliance, and external providers, and champion AI-enabled enhancements to improve service quality and efficiency.
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