Remote Director, Global Technical Support Engineering

FormFactor, Inc.; Livermore, Northern (CA, KY); Hybrid; USD 192,000 - 253,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

ESP P

Paid time off

Profit-sharing bonuses

Flexible spending accounts

Job summary

FormFactor, Inc. is seeking a Director of Technical Support Engineering to lead the global support organization, drive advanced troubleshooting, and partner with Engineering, Manufacturing, and Product Management to deliver world-class service.

This role emphasizes strategic leadership, escalation management, and continuous improvement across regions. The position requires deep product expertise, strong communication, and a track record of developing scalable support capabilities in a complex,

Qualifications

• Degree in Electrical/Mechanical Engineering, Physics, Semiconductor Engineering, or related field.
• Master’s degree preferred; PhD acceptable with experience.
• Proven leadership in technical engineering or support roles.

Responsibilities

• Lead global Technical Support Engineering organization across products.
• Drive escalation management and rapid root-cause actions.
• Develop service readiness and knowledge transfer globally.
• Build training, documentation, and standards for support teams.
• Measure KPIs and drive continuous improvement in service quality.

Skills

Strategic leadership

Executive communication

Escalation management

Root cause analysis

Knowledge management

Team development

Technical leadership

Project leadership

Education

Bachelor’s degree

Master’s degree

PhD

Tools

FMEA

Quality systems

Service documentation

Job description

FormFactor, Inc. is seeking a Director of Technical Support Engineering to lead the global support organization, drive advanced troubleshooting, and partner with Engineering, Manufacturing, and Product Management to deliver world-class service.

This role emphasizes strategic leadership, escalation management, and continuous improvement across regions. The position requires deep product expertise, strong communication, and a track record of developing scalable support capabilities in a complex,