Director, Global Customs Operations & Trade Compliance

Williams-Sonoma, Inc. Supply Chain; Memphis (TN); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Paid vacations and holidays

Health, dental, and vision insurance

Employee assistance programs

Volunteer time off

Job summary

Williams-Sonoma, Inc. Supply Chain in Memphis, TN, seeks a Director of Customs Operations & Compliance to lead global trade compliance, import clearance, and transportation activities across a complex network.

You will partner with Transportation, Sourcing, Merchandising, Finance, Legal, Product Development, and Operations to mitigate risk, optimize landed costs, and drive technology-enabled improvements.

Qualifications

• Deep expertise in customs operations and trade compliance.
• Leadership experience managing teams in customs or trade compliance.
• Strong cross-functional collaboration and change management.
• Experience with audits, compliance assessments, and governance.

Responsibilities

• Lead customs operations, import clearance, and trade compliance programs.
• Serve as escalation point for operations questions and compliance issues.
• Ensure timely, compliant U.S. Customs entries across all modes.
• Develop and maintain compliance programs, controls, and documentation.
• Collaborate with Transportation, Sourcing, Merchandising, Finance, Legal and Ops to optimize landed costs and risk.
• Champion technology and automation to improve compliance performance.

Skills

Leadership

Strategic thinking

Stakeholder management

Excellent communication

Education

Bachelor's degree in International Trade, Supply Chain, Logistics, Finance, Engineering, Business, or related field

Tools

Global Trade Management (GTM)

Customs brokerage

Transportation management

Job description

Williams-Sonoma, Inc. Supply Chain in Memphis, TN, seeks a Director of Customs Operations & Compliance to lead global trade compliance, import clearance, and transportation activities across a complex network.

You will partner with Transportation, Sourcing, Merchandising, Finance, Legal, Product Development, and Operations to mitigate risk, optimize landed costs, and drive technology-enabled improvements.