Director, Global Customer Training

Revalize, Inc; Northern (KY); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

PTO

Sick and Parental Leave

Medical, Dental, and Vision Insurance

401(k) Plan

Health Savings Account

Life Insurance

Employee Assistance Program

Job summary

Revalize is seeking a Director of Global Customer Training to redesign and scale our customer education across the product portfolio. You will lead a globally distributed team, modernize curriculum strategy, and own the training P&L, driving revenue and adoption.

This role requires change leadership, strategic vision, and collaboration with Sales, Support, and Product teams. Based in the US with global coordination, you will build scalable delivery models, integrate Docebo with

Qualifications

• 7+ years in customer education, training, enablement, or a related function with people leadership experience.
• Experience owning revenue, P&L, or commercial outcomes for a service or product line.
• Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems.
• Proven ability to lead globally distributed teams across time zones and cultures.
• B2B SaaS or enterprise software background preferred.

Responsibilities

• Define and drive the transformation roadmap for the global training organization, including operating model, delivery mix, and commercial strategy.
• Lead the team through change with clarity and conviction across two continents.
• Champion automation, AI-assisted content development, and scalable digital-first delivery models.
• Own the customer training P&L, including revenue forecasting, pricing strategy, and margins.
• Redesign the training catalog with pricing tiers and bundled offerings.
• Track KPIs: revenue, enrollment, utilization, and learner satisfaction.
• Set instructional design strategy for ILT/vILT and asynchronous content.
• Directly manage a team of six instructors across two continents.
• Oversee Docebo LMS and integrations with Salesforce, Workato, and NetSuite.
• Collaborate with Sales, Customer Support, Marketing; align with Product roadmaps.

Skills

Change leadership

People leadership

Revenue ownership

Data & analytics

Stakeholder alignment

Cross-functional collaboration

Tools

Docebo

Salesforce

NetSuite

Workato

Job description

• Compensation: USD 115000 - USD 140000 - yearly

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.

Revalize is a portfolio company of TA Associates.

Job Description

The Director, Global CustomerTrainingwill lead the transformation of a revenue-generating training organization responsible for customer education acrossRevalize'ssoftware product portfolio. This is a change leadership role: the Director will reimagine how training is designed, packaged, delivered, and scaled — modernizing curriculum strategy, delivery operations, systems, and commercial performance — while leading a globally distributed team spanning the US and Germany through that change. The right candidate is energized by buildingwhat'snext, notmaintainingwhat exists.

Key Responsibilities

Define and drive the transformation roadmap for the global training organization, including operating model, delivery mix, and commercial strategy

Lead the team through change with clarity and conviction: set the vision, build buy-in, manage resistance, and sustain momentum across two continents

Champion new ways of working, including automation, AI-assisted content development, and scalable digital-first delivery models

Partner with senior leadership to align the transformation with company growth priorities and secure cross-functional sponsorship

Revenue & Business Operations

Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services

Redesign the training catalog — course packaging, pricing tiers, and bundled offerings — to align with product sales cycles and unlock new revenue

Track and report on key performance indicators including revenue, enrollment,utilization, and learner satisfaction

Set the instructional design strategy for multiple product lines, spanning instructor-led (ILT/vILT) and asynchronous self-paced content

Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough

Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders

Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development

Develop the team's capabilities for the future state: new skills, new tools, new delivery formats

Systems & Operations

Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce,Workato, and NetSuite

Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity

Cross-Functional Partnership

Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input

Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities

Qualifications

Demonstrated success leading a team or function through significant transformation or change — restructuring an operating model, digitizing a delivery organization, turning around performance, or building a function from the ground up

Change leadership skills that show up in results: vision-setting, stakeholder alignment, and the resilience to drive adoption through resistance

7+ years in customer education, training, enablement, or an adjacent customer-facing function, with meaningful people leadership experience; deep training tenure is valuable but not a substitute for transformation drive

Experience owning revenue, P&L, or commercial outcomes for a service or product line

Working knowledge of instructional design across modalities (ILT,vILT, eLearning); enough fluency to set strategy and evaluate quality

Familiarity with LMS platforms (Doceboor equivalent) and CRM/ERP-adjacent systems

Experience managing globally distributed teams across time zones and cultures

Comfort with data: reporting, pipeline analysis, and operational metrics

B2B SaaS or enterprise software industry background strongly preferred

Additional Information

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute onlineassessment as a part of your application.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations, as required by law.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.