Director, Global Casino Operations & Analytics

Norwegian Cruise Line; Miami (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

Norwegian Cruise Line is seeking a Director of Corporate Gaming Operations to drive the commercial success of casino and arcade operations across the fleet. The role partners with shipboard leadership, marketing, finance, revenue management, and vendors to optimize gaming performance through data-driven decision making and strategic planning.

The position leads initiatives to increase revenue, improve the guest experience, and support newbuild and refurbishment projects while ensuring regulatory

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 15+ years of progressive experience in casino operations, gaming analytics, commercial operations, or gaming management.
• Strong understanding of both table games and slot operations, and a recognized expert in table games operations.
• Global table games experience preferred but not required.

Responsibilities

• Drive the commercial strategy and analytics for fleet-wide casino and arcade operations.
• Develop forecasts, dashboards, scorecards, forecasts, and business reviews using Excel, Tableau, or similar tools.
• Lead operational standards, policies, and procedures to maximize casino revenue while ensuring compliance and game integrity.
• Collaborate with shipboard casino managers and cross-functional leaders to meet revenue targets.
• Develop staffing models, operating procedures, and customer-facing service standards.

Skills

Casino operations

Table games

Slot operations

Excel

Tableau

Power BI

Power Query

Financial modeling

Communication

Stakeholder management

Project management

Education

Bachelor's degree or equivalent

Tools

CAD software

Job description

Norwegian Cruise Line is seeking a Director of Corporate Gaming Operations to drive the commercial success of casino and arcade operations across the fleet. The role partners with shipboard leadership, marketing, finance, revenue management, and vendors to optimize gaming performance through data-driven decision making and strategic planning.

The position leads initiatives to increase revenue, improve the guest experience, and support newbuild and refurbishment projects while ensuring regulatory