Director, Global AI-Driven Technical Operations

Coca-Cola; Georgia; On-site; USD 180,000 - 260,000; Full time

Job summary

The Coca-Cola Company is seeking a Director, Technical Operations to lead global L2 operations across MarTech and AdTech platforms. You will drive AI-augmented, agent-driven reliability and transform incident response at scale.

In this role, you’ll manage a follow-the-sun team, partner with Engineering, Product, and Security, and raise service quality while reducing toil and MTTR through GenAI-enabled automation and strong observability.

Qualifications

• Experience leading L2/production operations for large-scale platforms.
• Experience integrating AI/ML and GenAI into operations and automation.
• Strong collaboration with Engineering, Product, Security, and regional stakeholders.

Responsibilities

• Own global L2 operations and incident resolution for MarTech/AdTech platforms.
• Lead AI agents for monitoring, detection, and automated remediation.
• Drive AI-augmented operations and redesign workflows around GenAI capabilities.
• Partner with Development teams on observability and reliability improvements.
• Define and report operational metrics (MTTR, MTTD, uptime, automation rate).

Skills

Leadership

SRE knowledge

Incident management

CI/CD

GenAI literacy

Observability

Communication

Education

Bachelor's degree in engineering / computer science / related field

Tools

GCP

AWS

Azure

Observability tooling

Job description

The Coca-Cola Company is seeking a Director, Technical Operations to lead global L2 operations across MarTech and AdTech platforms. You will drive AI-augmented, agent-driven reliability and transform incident response at scale.

In this role, you’ll manage a follow-the-sun team, partner with Engineering, Product, and Security, and raise service quality while reducing toil and MTTR through GenAI-enabled automation and strong observability.