Director, AI-Powered Customer Data Platforms

United States Digital Space LLC; Atlanta (GA); On-site; USD 202,000 - 229,000; Full time

Job summary

The Coca-Cola Company seeks a Senior Director, Customer Data Platforms to lead modernization of customer operations by embedding data, technology, and AI across markets. This role partners with commercial, customer care, digital product, and technology teams to build agile, automated systems that improve responsiveness and customer experience at scale.

You will shape operating models, governance, and performance metrics, driving end-to-end improvements from interaction to resolution.

Qualifications

• Bachelor’s degree in business, operations, IT, or related field.
• 10+ years in customer operations or digital transformation in global org.
• Experience leading digital/automation initiatives to improve performance.
• Experience with product-centric or agile environments.
• Familiarity with AI and automation applied to operations.

Responsibilities

• Lead transformation of customer operations with digital, data, and AI capabilities.
• Define operating models to enhance engagement, service efficiency, and scalability.
• Partner with digital product teams to enable real-time visibility and automation.
• Drive data-driven decisions with dashboards and insights across operations.
• Integrate customer data across systems for a unified view.
• Identify automation opportunities to reduce manual effort.

Skills

Leadership

Digital transformation

Data analytics

Agile

Stakeholder management

Education

Bachelor’s degree in Business Administration, Operations Management, Information Technology, or related field

Tools

Microsoft Azure

SQL

Microsoft Office

Job description

The Coca-Cola Company seeks a Senior Director, Customer Data Platforms to lead modernization of customer operations by embedding data, technology, and AI across markets. This role partners with commercial, customer care, digital product, and technology teams to build agile, automated systems that improve responsiveness and customer experience at scale.

You will shape operating models, governance, and performance metrics, driving end-to-end improvements from interaction to resolution.